Program Operations & Training Specialist

The Salvation Army North & Central Illinois Division; Hoffman Estates (IL); On-site; USD 43,000 - 47,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks a Program Specialist for The Salvation Army Adult Rehabilitation Center to support program operations, staff training, data management and administrative systems. This role works with program leadership to strengthen services that support recovery and renewed independence.

Key tasks include maintaining program records, managing the department email, taking meeting notes, delivering SIMS training, onboarding staff, coordinating quarterly

Qualifications

• Bachelor’s degree or at least four years of program administration experience in a social services or nonprofit setting.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive information with discretion.
• Commitment to the mission and values of The Salvation Army.

Responsibilities

• Maintain accurate program records and respond to approved internal and external inquiries.
• Manage the shared Program Department email and provide general administrative support.
• Take meeting notes and distribute follow-up materials.
• Serve as a system administrator for SIMS ServicePoint, including licensing, user access, password resets, file merges, and system updates.
• Collect and maintain accurate program outcome, participant progress, and KPI data.
• Create professional handbooks, training materials, presentations, flyers, letters, and forms using Canva or similar tools.
• Deliver SIMS training and ongoing support to staff.
• Assist with employee onboarding and program compliance training.
• Manage Temporary Living Status Extension Requests and related documentation.
• Coordinate quarterly beneficiary wellness checks across 14 programs.
• Maintain the allowable medications list in accordance with ARC standards.
• Support program meetings, conferences, training sessions, and events.
• Maintain strict confidentiality and perform other duties as assigned.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Microsoft Office

Discretion with sensitive information

Education

Bachelor’s degree or four years of program administration experience

Tools

SIMS ServicePoint

Canva

Job description

The Salvation Army North & Central Illinois Division seeks a Program Specialist for The Salvation Army Adult Rehabilitation Center to support program operations, staff training, data management and administrative systems. This role works with program leadership to strengthen services that support recovery and renewed independence.

Key tasks include maintaining program records, managing the department email, taking meeting notes, delivering SIMS training, onboarding staff, coordinating quarterly