Program Assistant

The Salvation Army; Hoffman Estates (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, V&

Employer-paid life and AD&D insurance

Employer-funded pension plan

Paid vacation and holidays

403(b) retirement savings plan

Job summary

The Salvation Army Adult Rehabilitation Center is seeking a Program Specialist to support program operations, staff training, data management, communications, and administrative systems. This role works closely with program leadership to strengthen services that support recovery and renewed independence.

Responsibilities include maintaining records, managing the program inbox, conducting SIMS training, onboarding staff, and coordinating wellness checks across 14 programs.

Qualifications

• Bachelor’s degree or 4+ years of program administration experience in a social services or nonprofit setting.
• Strong organizational, multitasking, and attention-to-detail skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive information with discretion.

Responsibilities

• Maintain accurate program records and respond to approved internal and external inquiries.
• Manage the shared Program Department email and provide general administrative support.
• Take meeting notes and distribute follow-up materials.
• Serve as a system administrator for SIMS ServicePoint, including licensing, user access, password resets, file merges, and system updates.
• Collect and maintain accurate program outcome, participant progress, and KPI data.
• Create professional handbooks, training materials, presentations, flyers, letters, and forms using Canva or similar tools.
• Deliver SIMS training and ongoing support to staff.
• Assist with employee onboarding and program compliance training.
• Coordinate quarterly beneficiary wellness checks across 14 programs.
• Maintain the allowable medications list in accordance with ARC standards.
• Support program meetings, conferences, training sessions, and events.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor's degree

4+ years program administration experience

Tools

SIMS ServicePoint

Canva

Microsoft Office

Job description

The Salvation Army Adult Rehabilitation Center

Make a Meaningful Impact

The Salvation Army Adult Rehabilitation Center is seeking an organized, detail-oriented Program Specialist to support program operations, staff training, data management, communications, and administrative systems. This position works closely with program leadership to strengthen services that support recovery and renewed independence.

Our Mission

The Salvation Army is an international evangelical movement whose message is based on the Bible and whose ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Key Responsibilities

• Maintain accurate program records and respond to approved internal and external inquiries.
• Manage the shared Program Department email and provide general administrative support.
• Take meeting notes and distribute follow-up materials.
• Serve as a system administrator for SIMS ServicePoint, including licensing, user access, password resets, file merges, and system updates.
• Collect and maintain accurate program outcome, participant progress, and KPI data.
• Create professional handbooks, training materials, presentations, flyers, letters, and forms using Canva or similar tools.
• Deliver SIMS training and ongoing support to staff.
• Assist with employee onboarding and program compliance training.
• Manage Temporary Living Status Extension Requests and related documentation.
• Coordinate quarterly beneficiary wellness checks across 14 programs.
• Maintain the allowable medications list in accordance with ARC standards.
• Support program meetings, conferences, training sessions, and events.
• Maintain strict confidentiality and perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or at least four years of program administration experience in a social services or nonprofit setting.
• Strong organizational, multitasking, and attention-to-detail skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive information with discretion.
• Commitment to the mission and values of The Salvation Army.

Preferred Qualifications

• Experience with SIMS ServicePoint or a similar case management system.
• Experience using Canva or similar design software.
• Experience providing staff training or onboarding support.

Additional Information

Benefits for full-time employees working 30+ hours per week:

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees