Program Specialist: Training, Data & Admin

The Salvation Army; Hoffman Estates (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, V&

Employer-paid life and AD&D insurance

Employer-funded pension plan

Paid vacation and holidays

403(b) retirement savings plan

Job summary

The Salvation Army Adult Rehabilitation Center is seeking a Program Specialist to support program operations, staff training, data management, communications, and administrative systems. This role works closely with program leadership to strengthen services that support recovery and renewed independence.

Responsibilities include maintaining records, managing the program inbox, conducting SIMS training, onboarding staff, and coordinating wellness checks across 14 programs.

Qualifications

• Bachelor’s degree or 4+ years of program administration experience in a social services or nonprofit setting.
• Strong organizational, multitasking, and attention-to-detail skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle sensitive information with discretion.

Responsibilities

• Maintain accurate program records and respond to approved internal and external inquiries.
• Manage the shared Program Department email and provide general administrative support.
• Take meeting notes and distribute follow-up materials.
• Serve as a system administrator for SIMS ServicePoint, including licensing, user access, password resets, file merges, and system updates.
• Collect and maintain accurate program outcome, participant progress, and KPI data.
• Create professional handbooks, training materials, presentations, flyers, letters, and forms using Canva or similar tools.
• Deliver SIMS training and ongoing support to staff.
• Assist with employee onboarding and program compliance training.
• Coordinate quarterly beneficiary wellness checks across 14 programs.
• Maintain the allowable medications list in accordance with ARC standards.
• Support program meetings, conferences, training sessions, and events.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Interpersonal skills

Education

Bachelor's degree

4+ years program administration experience

Tools

SIMS ServicePoint

Canva

Microsoft Office

Job description

The Salvation Army Adult Rehabilitation Center is seeking a Program Specialist to support program operations, staff training, data management, communications, and administrative systems. This role works closely with program leadership to strengthen services that support recovery and renewed independence.

Responsibilities include maintaining records, managing the program inbox, conducting SIMS training, onboarding staff, and coordinating wellness checks across 14 programs.