Program Department Manager - Data-Driven Leader (Hybrid)

The Salvation Army North & Central Illinois Division; Hoffman Estates (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, prescription drug, dental, v

Employer-paid life and AD&D insurance

Disability coverage (LT)

Job summary

The Salvation Army North & Central Illinois Division in Hoffman Estates, IL seeks a Program Department Manager to lead the ARC program, focusing on data quality, reporting, and staff development. You will coordinate with the Director of Program to ensure program success and maintain data integrity across ServicePoint, Fox Pro, and Stats Live systems.

Responsibilities include leadership of the ARCC program, confidentiality, training for new staff, and on-call support for critical system needs.

Responsibilities

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
• Provide on-call support outside of normal work hours, when necessary, for critical system/program support.
• Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
• Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
• Ensure system integrity and manage timelines for data-related tasks.
• Responsible to oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
• Provides lead ServicePoint and Admin training for all new ARC staff. Responsible to reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.
• Manage shared program email, preparing and distributing internal and external communications.
• Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
• Maintain all allocated active/inactive ServicePoint license user information and user agreements.
• Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
• Maintain the integrity of the SIMS Anonymous database.
• Prepare regular reports summarizing program outcomes, challenges, and recommendations.
• Ensure accurate and timely documentation of participant records and program activities.
• Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.
• Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
• Continue development of training curriculum and materials for ServicePoint
• Support staff development initiatives and training programs to enhance team capabilities.
• Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the ARC Command.
• Manages the Program Department in the absence of the Director for Program.

Job description

The Salvation Army North & Central Illinois Division in Hoffman Estates, IL seeks a Program Department Manager to lead the ARC program, focusing on data quality, reporting, and staff development. You will coordinate with the Director of Program to ensure program success and maintain data integrity across ServicePoint, Fox Pro, and Stats Live systems.

Responsibilities include leadership of the ARCC program, confidentiality, training for new staff, and on-call support for critical system needs.