Program Operations & Training Specialist

The Salvation Army USA Central Territory; Hoffman Estates (IL); On-site; USD 32,000 - 34,000; Full time

Job summary

The Salvation Army USA Central Territory seeks a detail-oriented Program Specialist at its Adult Rehabilitation Center to support program operations, staff training, data management, and communications. The role reports to program leadership and contributes to recovery services with confidentiality and integrity.

Responsibilities include maintaining records, administering SIMS ServicePoint, delivering staff training, coordinating wellness checks, and producing training materials.

Qualifications

• Bachelor’s degree or at least four years of program administration experience in a social services or nonprofit setting.
• Strong organizational, multitasking, and attention-to-detail skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite.
• Discretion with sensitive information; alignment with mission and values.

Responsibilities

• Maintain accurate program records and respond to approved internal and external inquiries.
• Manage the shared Program Department email and provide general administrative support.
• Take meeting notes and distribute follow-up materials.
• Serve as a system administrator for SIMS ServicePoint, including licensing, user access, password resets, file merges, and system updates.
• Collect and maintain accurate program outcome, participant progress, and KPI data.
• Create professional handbooks, training materials, presentations, flyers, letters, and forms using Canva or similar tools.
• Deliver SIMS training and ongoing support to staff.
• Assist with employee onboarding and program compliance training.
• Coordinate quarterly beneficiary wellness checks across 14 programs.
• Maintain the allowable medications list in accordance with ARC standards.
• Support program meetings, conferences, training sessions, and events.
• Maintain strict confidentiality and perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Communication skills

Microsoft Office

Education

Bachelor’s degree or 4+ years experience

Tools

SIMS ServicePoint

Canva

Job description

The Salvation Army USA Central Territory seeks a detail-oriented Program Specialist at its Adult Rehabilitation Center to support program operations, staff training, data management, and communications. The role reports to program leadership and contributes to recovery services with confidentiality and integrity.

Responsibilities include maintaining records, administering SIMS ServicePoint, delivering staff training, coordinating wellness checks, and producing training materials.