Program Department Manager

The Salvation Army Central Territory; Hoffman Estates (IL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

Hearing coverage

Life and AD&D insurance

Long-term disability

Voluntary life

Short-term disability

Enhanced long-term disability

Paid vacation

Sick time

Holidays

Flexible spending accounts

403(b) plan

Pension plan

Job summary

The Salvation Army Central Territory is seeking a Program Department Manager in Hoffman Estates, IL. This full-time role leads ARCC program operations, oversees data quality, reporting, event coordination, system management and staff development to ensure program success.

You will manage ServicePoint license administration, maintain confidential information, provide on-call support, and develop training materials while collaborating with the Director of Program and other administrative staff.

Qualifications

• Experience leading program teams and managing data quality.
• Ability to audit and improve data systems and reports.
• Strong confidentiality when handling sensitive information.
• Effective written and verbal communication with staff and external contacts.

Responsibilities

• Provide leadership for the ARCC program in alignment with mission and values.
• Maintain confidentiality in all support activities and data handling.
• Provide on-call support outside normal hours for critical system needs.
• Oversee and maintain the Beneficiary Database System (ServicePoint) and related databases.
• Lead training for new ARC staff and reconcile NSS reports with the database.

Skills

Leadership

Data management

Confidentiality

Communication

On-call support

ServicePoint

SIMS ServicePoint

FoxPro

Stats Live

Tools

ServicePoint

SIMS ServicePoint

FoxPro

Stats Live

Job description

Program Department Manager

Location: Hoffman Estates, IL

Pay: $60 - 65,000 Salaried

Job Type: Full-time

Schedule: 36.25 hours, Most likely typical business hours. Must have flexible scheduling. Some weekends and evenings. After completion of 90-days 1 work from home day.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Program Department Manager at The Salvation Army Adult Rehabilitation Centers (ARCC) Command is a key leadership working closely with the Director of Program, the Program Manager will contribute to program development and ensure the overall success of the program. This role involves a focus on data quality, administrative support, reporting, event coordination, system management, and staff development.

What You'll Do

Program Leadership and Oversight

• Provide leadership and direction for the Adult Rehabilitation Centers program in alignment with the organization's mission and values.
• Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
• Provide on-call support outside of normal work hours, when necessary, for critical system/program support.

Data Quality

• Monitor participant progress, address concerns promptly, and ensure alignment with mission, policies, and best practices.
• Conduct regular audits and assessments to evaluate the quality and effectiveness of services.
• Ensure system integrity and manage timelines for data-related tasks.
• Responsible to oversee and maintain the Beneficiary Database System (currently ServicePoint) along with the statistical databases (currently Fox Pro and Stats Live).
• Provides lead ServicePoint and Admin training for all new ARC staff. Responsible to reconcile the NSS reports to the Beneficiary Management database monthly to verify accuracy.

Administrative Support

• Manage shared program email, preparing and distributing internal and external communications.
• Handle incoming inquiries and provide information to staff and external constituents on behalf of the Program Department, following departmental approvals.
• Maintain all allocated active/inactive ServicePoint license user information and user agreements.
• Coordinate with Territorial and ARCC administrative staff regarding billing procedures for ServicePoint licenses as assigned.
• Maintain the integrity of the SIMS Anonymous database.

Reporting and Documentation

• Prepare regular reports summarizing program outcomes, challenges, and recommendations.
• Ensure accurate and timely documentation of participant records and program activities.

Event Coordination

• Assist in planning and coordinating special events, working closely with the Director to align events with the mission, goals, and objectives of the ARCC.

System Management

• Collect, compile, and maintain data relevant to KPI, National Composite, Command Review, and miscellaneous requests.
• Continue development of training curriculum and materials for ServicePoint

Staff Development and Training

• Support staff development initiatives and training programs to enhance team capabilities.
• Participate on the team of System and Agency Administrators in SIMS ServicePoint for the Central Territory and act as the lead representative for the ARC Command.

Other duties as assigned

• Manages the Program Department in the absence of the Director for Program.