Program Operations Specialist 1/Trainee

NYS Office for People With Developmental Disabilities; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The NYS Office for People With Developmental Disabilities seeks a Program Operations Specialist 1 to join the BAOC within the Division of Statewide Services. The position focuses on quality review of assessment tools, investigations, and presenting concerns about completed assessments, while coordinating with QA/QM teams and statewide operations.

The role requires collaboration with stakeholders, supporting IT development, overseeing vendor activities, and providing training and guidance to

Qualifications

• Responsibilities emphasize quality review and data analysis for assessment and QM/QA programs.
• Requires coordination with QA/QM and statewide workforce.

Responsibilities

• Provide subject matter expertise for assessment and QM/QA programs.
• Compiling and analyzing QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and field observations within established time frames.
• Participate in Concerns Review Committee meetings to review documentation and clinical summaries.
• Provide oversight and tracking for all correspondence and concerns cases.
• Participate in QA/QM Community of Practice, sharing information and guidance.
• Support QM/QA and state/vendor operations teams.
• Support training for new assessors and develop training curricula.
• Report issues to LMSW or Social Work Supervisor as appropriate.
• Provide updates and in-person training to State Offices, contract vendors and field staff.
• Coordinate and support public presentations with stakeholders.
• Facilitate liaison with the state assessment team for quality oversight and address issues.
• Maintain QM/QA program activities, timelines and deliverables as identified by Central Office.
• Complete documentation using provided technology.
• Utilize flexible scheduling, including travel and evenings/weekends.

Job description

Duties Description

This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations

This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations

The Program Operations Specialist 1 (POS 1) will work with the BAOC, the Quality Assurance (QA)/ Quality Management (QM) team and the Statewide Assessment Operations workforce.

The position will include quality review of Assessors administering the assessment tools, investigation, quality review and presentation of concerns/complaints about completed assessments, engaging with stakeholders to provide education and support, assistance with IT development and evolution of existing systems, oversight of contract vendors activities, and providing general support to bureau leadership and the OPWDD as a subject matter expert. The POS 1 position will report to the Licensed Master Social Work Supervisor (LMSW) for the Assessment Quality Assurance (QA)/Quality Management (QM) team. The incumbent of this position will need to successfully complete all identified assessment trainings and carry an assessor case load meeting productivity standards for up to 1 year.

Responsibilities include but are not limited to:

• Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.
• Compiling and analyzing assessment and QM/QA data for timely reporting to committee and leadership.
• Navigate multiple systems to complete priority reviews and Field Observations within established time frames.
• Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical summaries.

• Provide oversight and complete tracking for all correspondence and concerns cases.
• Participate in QA/QM “Community of Practice”, share information and give feedback and guidance.
• Support activities of QM/QA and state and vendor operations teams.
• Support training for new assessors and act as a peer support to other QM/QA team members including continued development of the training curriculum.
• Report issues to the LMSW or Social Work Supervisor, as appropriate.
• Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed
• Coordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquires.
• Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise.
• Maintain and complete QM/QA related program activities, timelines and deliverables as identified by Central Office.
• Complete all required documentation accurately utilizing the technology provided.
• Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.
• Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.
• Fulfill training and certification requirements prior to the utilization of the