Program Operations & Outreach Specialist

Central Boston Elder Services, Inc.; Boston (MA); On-site; USD 45,000 - 48,000; Full time

Job summary

Central Boston Elder Services, Inc. is seeking a Program Support Specialist to assist in daily program operations and coordinate with CBES staff and partners in Boston, MA. The role involves outreach, documentation, and data management to support case coordination and service delivery.

The position requires strong communication, organizational skills, and the ability to collaborate with a diverse team. Some travel to community sites may be needed; a high school diploma is required with college

Qualifications

• High school diploma required; college degree welcomed but not required.
• Ability to work independently with minimal supervision.
• Experience in computerized business applications.
• Strong verbal and written communication skills.
• Strong organizational skills, including time management to meet deadlines.
• Attention to details and multitasking ability.
• Experience with client database management systems.
• Ability to adapt to procedural and policy changes for EOEA, CBES programs, and other CBES policies.
• Ability to maintain confidential information.
• Ability to collaborate with a diverse staff and work in a team.
• Flexibility and willingness to assist where and when needed.

Responsibilities

• Maintain ongoing communication with CBES contracted partners and providers in a timely, courteous manner.
• Monitor daily correspondence and follow up as needed; communicate notifications from various systems.
• Assist program staff with service implementation, care plan changes, and administrative requests.
• Complete paperwork for consumer program transfers and case closings.
• Assist in resolving billing discrepancies and SAMS errors.
• Provide follow-up support to program staff and management team.
• Provide logistical support to the Program Management Team and collaborate with other departments as needed.
• Upload attachments, file, archive, and dispose of documents per HIPAA/CBES policies.
• Participate in staff orientation, training, and attending Program Management meetings.
• Perform other duties as assigned.

Skills

Independent work

Verbal & written communication

Organizational skills

Attention to detail

Multitasking

Team collaboration

Flexibility

Client database knowledge

Regulatory knowledge (EOEA/CBES)

Confidential information handling

Education

High school diploma

Bachelor's degree preferred

Job description

Central Boston Elder Services, Inc. is seeking a Program Support Specialist to assist in daily program operations and coordinate with CBES staff and partners in Boston, MA. The role involves outreach, documentation, and data management to support case coordination and service delivery.

The position requires strong communication, organizational skills, and the ability to collaborate with a diverse team. Some travel to community sites may be needed; a high school diploma is required with college