Community Transition Liaison Program Case Assistant/Administrative Support

Old Colony YMCA; Brockton (MA); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Old Colony Elder Services (OCES) is seeking a detail-oriented support role to assist the Community Transition Liaison in coordinating services for older adults and individuals with disabilities. The position involves documentation, data entry, and coordination to help clients access benefits and housing options across the south shore region.

Residents may require visits to nursing facilities, clerical tasks, and preparation of reports that align with EOEA standards.

Qualifications

• High School diploma or equivalent; Associate degree preferred.
• Minimum one year of relevant experience.
• Strong written and verbal communication and computer skills.

Responsibilities

• Supports the Community Transition Liaison to operate at the top of their role.
• Accompanies the Liaison on nursing facility visits as needed.
• Gathers documentation for public benefits applications.
• Assists consumer in completing housing applications.
• Conducts clerical duties and data entry into EOEA-designated system.
• Ensures case documentation meets EOEA standards.
• Provides accurate reports as required by the department.
• Assist staff in tracking waiver and recipient forms.
• Other duties as assigned.

Skills

Verbal & written communication

Computer skills

Privacy & confidentiality

Data handling (statistical/financial)

Office procedures

MS Office proficiency

Education

High School diploma or equivalent

Associate degree preferred

Tools

EOEA cloud-based data system

Job description

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission

Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

What You'll Do

• Supports the Community Transition Liaison to operate at the top of their role and responsibility
• Accompanies the Liaison on nursing facility visits as needed
• Provides additional support to the Liaison for complex cases
• Gathers documentation needed to assist the consumer in applying for public benefits
• Assists the consumer in completing and submitting housing applications
• Conducts clerical duties as needed by Liaison, including data entry into EOEA-designated cloud based data enterprise system
• Ensures case documentation meets the standards set forth by the Executive Office of Elder Affairs for the Community Transition Liaison Program
• Providing accurate and reports as required by the department
• Assist staff in tracking waiver and recipient choice forms as needed
• Other duties as assigned.

What You'll Bring

• Excellent verbal and written communication skills.
• Excellent computer skills
• Ability to respect the workplace and providers privacy and confidentiality
• Ability to deal effectively with statistical and financial data
• Knowledge of general office procedures and equipment
• Proficient with Microsoft Office Suite or related software

Education/Experience

• High School diploma or equivalent
• Associate degree preferred
• Minimum one year of relevant experience.

Work Environment

• May need to work on-site at times as needed
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift-up to 25 pounds at times
• Ability to travel and reliable means of transportation.
• Must have personal computer with secured internet access at home

What You'll Get

• The ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F work week; hybrid work environment (home, office, and home visits).

OCES is an open, welcoming organization that respects our diversity.