Community Program Specialist

Centro de Apoyo Familiar (CAF); Massachusetts; On-site; USD 45,000 - 55,000; Full time

Job summary

Centro de Apoyo Familiar (CAF) is looking for a Community Program Specialist to support the planning and promotion of community programs in Massachusetts. The role involves outreach, participant enrollment assistance, and maintaining program records.

The ideal candidate has strong training skills, is fully bilingual in English and Spanish, and possesses excellent interpersonal skills. This full-time position includes both office work and community outreach activities, with travel required across the Commonwealth.

Qualifications

• Strong ability to train and facilitate educational workshops and presentations.
• Excellent interpersonal and communication skills.
• Ability to engage effectively with diverse populations.
• Strong data entry and recordkeeping skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct community outreach activities to recruit program participants.
• Assist individuals and families with enrollment in community services.
• Answer phone calls, respond to emails, and assist visitors.

Skills

Training and facilitation skills

Interpersonal and communication skills

Organizational and time-management skills

Bilingual in English and Spanish

Community engagement experience

Tools

Microsoft Office Suite

Job description

Position Title: Community Program Specialist

Location: Massachusetts

Reports To: Healthy Families Director/ Office Manager

Employment Type: Full Time

Position Summary: The Community Program Specialistis responsible forsupporting the planning, implementation, and promotion of community-based programs and services. This position serves as a liaison between the organization and the community, providing outreach, participant enrollmentassistance, training, and administrative support to ensure the successful delivery of programs and services.

Key Responsibilities

Community Outreach and Engagement

• Conduct community outreach activities to recruit program participants and promote organizational programs and services.
• Develop and maintain relationships with community members, partners, churches, schools, government agencies, and local organizations.
• Participate in community events, fairs, workshops, and informational sessions.
• Represent the organization professionally in the community.

Program Enrollment and Participant Support

• Assist individuals and families with the enrollment process for government assistance programs and other community services.
• Maintain accurate participant records and documentation.
• Follow up with participants to ensure successful program participation.

Administrative and Office Support

• Answer phone calls, respond to emails, and assist visitors.
• Maintain filing systems, databases, and program records.
• Prepare reports, correspondence, and other program-related documents.
• Assist with scheduling meetings, appointments, and program activities.
• Support all the activities of the different departments.
• Other specifications and additional responsibilities may be assigned as needed.

Special considerations

• This position is contingent upon the availability of funds and continued financial support from the sponsoring agencies or funding sources.

Qualifications

• Strong ability to train and facilitate educational workshops and presentations.
• Excellent interpersonal and communication skills.
• Ability to engage effectively with diverse populations.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and general computer applications.
• Strong data entry and recordkeeping skills.
• Fully bilingual in English and Spanish (written and verbal)
• Experience with community engagement.
• Comfortable working with diverse communities.

Requirements

• Reliable personal vehicle and ability to travel throughout the Commonwealth of Massachusetts as required to conduct outreach, training, meetings, and program-related activities.
• Availability to work evenings and weekends when needed for community events and program activities.
• Combination of office-based work and field/community outreach activities.

Centro de Apoyo Familiar is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected status.