Program Operations Manager - Adolescent Behavioral Health

The Adolescent Wellness Academy; Kendall, Northern (FL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Adolescent Wellness Academy in Kendall, FL is seeking a Program Operations Manager to lead the daily PHP/IOP program operations, ensuring a safe, structured environment where teens and families thrive. You will supervise Wellness Coordinators, manage staff scheduling and intake coordination, and partner with therapists and families to deliver a consistent client experience.

The role demands strong organizational skills, crisis calmness, and a commitment to documentation and safety in a dynamic

Qualifications

• Minimum 2+ years in education, youth services, behavioral health, program management, or operations leadership.
• Previous supervisory or team leadership experience.
• Strong organization and ability to juggle shifting priorities.
• Comfort with giving feedback and holding staff accountable.
• Calm, solutions-focused approach to crisis situations.
• Attention to documentation, policy, and safety.
• Ability to connect with adolescents while maintaining structure and boundaries.
• Eligible for DCF and AHCA Level 2 background screening and drug testing.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Lead daily PHP/IOP program operations in a safe, structured environment.
• Supervise and coach Wellness Coordinators with clear expectations and accountability.
• Manage staff scheduling, coverage, attendance, census, and intake coordination.
• Guide the team in responding to adolescents' behavioral and emotional needs.
• Partner with therapists, clinical leadership, and families on a consistent client experience.
• Monitor documentation, incident reporting, safety protocols, and regulatory compliance.
• De-escalate challenges calmly and keep the program on track through change.
• Coordinate facility, supply, and administrative needs.

Skills

Program operations management

Supervisory experience

Organizational skills

Crisis management

Documentation and safety focus

Education

Bachelor's degree preferred

Job description

At Adolescent Wellness Academy (AWA), we think teenagers are pretty amazing people. We see through the drama, the fears, and the “attitude” to the pain they’re experiencing—and to their hopes for the future. Our mission is to provide teens who are struggling with mental health or substance use issues with a place where they feel safe, understood, and cared about.

Joining AWA means becoming part of a compassionate, enthusiastic team where therapists, admissions reps, and support staff work hand-in-hand to guide parents and teens through crises, breakthroughs, and life-changing milestones. If you’d like to join us, we would love to hear from you. Adolescent Wellness Academy offers full-time, part-time, and per-diem employment with both remote and location-specific opportunities available.

Program Operations Manager - Adolescent Behavioral Health

Full-Time in Kendall, FL - Adolescent Wellness Academy - Davie

PROGRAM OPERATIONS MANAGER -ADOLESCENT MENTAL HEALTH

On-Site | Kendall (Miami), FL | Monday-Friday, 11:00 AM - 7:00 PM | Full-Time

About the Role
Lead daily operations for an adolescent mental health PHP/IOP program. You'll manage the team, schedules, and systems that keep each day running smoothly and create a safe, structured environment where teens and families thrive.

Backgrounds that translate well: Education · School Administration · Youth Programs · Behavioral Health · Program Management · Operations

What You'll Do

• Lead daily PHP/IOP program operations in a safe, structured environment
• Supervise and coach Wellness Coordinators with clear expectations and accountability
• Manage staff scheduling, coverage, attendance, census, and intake coordination
• Guide the team in responding to adolescents' behavioral and emotional needs
• Partner with therapists, clinical leadership, and families on a consistent client experience
• Monitor documentation, incident reporting, safety protocols, and regulatory compliance
• De-escalate challenges calmly and keep the program on track through change
• Coordinate facility, supply, and administrative needs

What We're Looking For

• 2+ years in education, youth services, behavioral health, program management, or operations leadership
• Supervisory or team leadership experience
• Strong organization and ability to juggle shifting priorities
• Confidence giving feedback and holding staff accountable
• Calm, solutions-focused approach to crisis situations
• Strong attention to documentation, policy, and safety
• Ability to connect with adolescents while maintaining structure and boundaries
• Eligible for DCF and AHCA Level 2 background screening and drug testing
• Bachelor's degree preferred; equivalent experience considered

About AWA
Adolescent Wellness Academy (AWA) provides adolescent mental health PHP and IOP services across South Florida, helping teens and families grow through structured, compassionate care.