Program Operations Supervisor - Adolescent Mental Health

Adolescent Wellness Academy; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Adolescent Wellness Academy in Davie, FL is seeking an Operations Manager for PHP/IOP programs. You will act as the operational engine, ensuring staffing coverage, scheduling, documentation, and a safe structured environment for every client.

This role requires strong systems thinking, people leadership, and the ability to triage issues in real time. Bachelor's degree preferred; equivalent experience considered.

Qualifications

• 3+ years in operations, supervisory, or program management.
• Ability to manage competing priorities in a fast-paced setting.
• Strong documentation and compliance awareness.

Responsibilities

• Oversee daily program operations including scheduling, coverage, and census.
• Supervise Wellness Coordinators and BHTs; provide direction and accountability.
• Identify and triage operational and compliance risks in real time.
• Manage staff scheduling and on-call coverage.
• Oversee attendance tracking, intake logistics, and census reporting.
• Coordinate facility needs and general administrative operations.
• Support incident reporting, safety protocols, and compliance processes.
• Serve as operational point of contact for therapists, front staff, and leadership during hours.
• Communicate changes to the team clearly and with appropriate urgency.

Skills

Operations management

Supervisory experience

Program management

Documentation

Compliance awareness

Education

Bachelor's degree

Job description

Operations Manager - Adolescent PHP/IOP

On Site | Davie, FL | Full-Time | Schedule M-F 12pm to 8pm

About The Role

You are the operational engine of the AWA program. You keep the day running - staff covered, schedules intact, documentation in order, and the environment safe and structured for every client. When things break down, you triage fast, delegate clearly, and protect the program without missing a beat. This role requires equal parts systems thinking and people leadership.

Backgrounds that translate well: Behavioral Health Operations

• Program Management
• Clinical Support Administration
• Office or Facility Management

What You'll Do

• Oversee daily program operations including scheduling, coverage, census, and program flow
• Supervise Wellness Coordinators and BHTs; provide clear direction, feedback, and accountability
• Identify and triage operational and compliance risks in real time
• Manage staff scheduling and same-day coverage when callouts occur
• Oversee attendance tracking, intake logistics, and daily census reporting
• Monitor documentation completion and elevate errors or gaps immediately
• Coordinate facility needs, supplies, and general administrative operations
• Support incident reporting, safety protocols, and compliance processes
• Serve as the operational point of contact for therapists, front staff, and leadership during program hours
• Communicate changes to the team clearly, calmly, and with appropriate urgency

What We're Looking For

• 3+ years of operations, supervisory, or program management experience
• Demonstrated ability to manage competing priorities in a fast-paced environment without losing structure
• Strong documentation and compliance awareness - you catch errors before they become audit findings
• Confident delegating, following up, and holding the team accountable
• Calm under pressure - you de-escalate situations, not elevate them
• Client-centered mindset; responsive to family concerns and protective of the client experience
• Eligible for DCF and AHCA Level 2 background screening and drug test
• Bachelor's degree preferred; equivalent experience considered

AWA is an adolescent mental health organization operating PHP and IOP programs across South Florida. We exist to serve teens and families at their most critical moments - and this role keeps that mission running every day.

Learn More:

Adolescent Wellness Academy