Program Operations Lead – Licensure (Tallahassee, On-site)

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

DGS Office of External Affairs in Tallahassee seeks a Program Operations Administrator to supervise staff and oversee the Florida Board of Nursing's licensing program, ensuring efficient daily operations.

You will manage a phone contact center, direct application processing, and organize board meetings and committees, translating legislative directives into policy. This role is strictly on-site five days a week in Tallahassee.

Qualifications

• Supervise staff, conduct performance reviews, and manage hiring and discipline.
• Analyze data, investigate complaints, and understand Florida statutes and licensing regulations.
• Plan, organize, and coordinate work activities and manage multiple teams.
• Demonstrate proficiency with Word, Excel, and Outlook.

Responsibilities

• Supervise staff and oversee operations for the licensing program.
• Direct application processing and intake activities.
• Manage board meetings and committees; participate in policy development to implement legislation.
• Ensure on-site operations in Tallahassee five days per week.

Skills

Staff supervision

Data analysis

Program coordination

Project management

Communication

MS Office proficiency

Tools

Microsoft Office

Job description

DGS Office of External Affairs in Tallahassee seeks a Program Operations Administrator to supervise staff and oversee the Florida Board of Nursing's licensing program, ensuring efficient daily operations.

You will manage a phone contact center, direct application processing, and organize board meetings and committees, translating legislative directives into policy. This role is strictly on-site five days a week in Tallahassee.