Program Operations Administrator - SES - 64080486 1

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

DGS Office of External Affairs in Tallahassee seeks a Program Operations Administrator to supervise staff and oversee the Florida Board of Nursing's licensing program, ensuring efficient daily operations.

You will manage a phone contact center, direct application processing, and organize board meetings and committees, translating legislative directives into policy. This role is strictly on-site five days a week in Tallahassee.

Qualifications

• Supervise staff, conduct performance reviews, and manage hiring and discipline.
• Analyze data, investigate complaints, and understand Florida statutes and licensing regulations.
• Plan, organize, and coordinate work activities and manage multiple teams.
• Demonstrate proficiency with Word, Excel, and Outlook.

Responsibilities

• Supervise staff and oversee operations for the licensing program.
• Direct application processing and intake activities.
• Manage board meetings and committees; participate in policy development to implement legislation.
• Ensure on-site operations in Tallahassee five days per week.

Skills

Staff supervision

Data analysis

Program coordination

Project management

Communication

MS Office proficiency

Tools

Microsoft Office

Job description

The Program Operations Administrator supervises staff and manages operations for the Board of Nursing's initial licensure program within the Florida Department of Health. This role includes overseeing a phone contact center, directing application processing, managing board meetings and committees, and developing policies to implement legislative directives. The position reports to the Board Executive Director and requires on-site work in Tallahassee.

Key qualifications:

• Ability to supervise staff, conduct performance reviews, and manage hiring and discipline
• Ability to analyze data, investigate complaints, and understand Florida Statutes and licensing regulations
• Ability to plan, organize, and coordinate work activities and manage multiple teams
• Skilled in Microsoft Office (Word, Excel, Outlook)
• Ability to communicate effectively verbally and in writing with applicants, board members, and leadership
• Must be physically present in Tallahassee office five days per week with no telework option