Program Operations Lead - Fintech & Payments

Lithic; New York (NY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave (12 weeks)

Sabbatical after 5 years

Work From Anywhere benefits

Cashback on card purchases via Privacy

Health insurance

401(k) match

Life Insurance and STD/LTD

Job summary

Lithic is hiring for Business Operations, Program Management — a generalist role focused on running the PM business line, owning bank relationships, ensuring compliance, and delivering end-to-end card programs for clients.

This hybrid role is based near NYC and offers involvement with Risk, Compliance, Bank Operations, Legal, Sales, and Product, working directly with the Head of Program Management.

Qualifications

• 4+ years in consulting, banking, fintech, or business operations
• A generalist who's comfortable owning ambiguous, cross-functional work without a playbook to follow
• Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate
• Strong analytically; can stand up metrics and reporting from nothing
• Experience running cross-functional projects involving both internal teams and outside parties
• Payments or fintech operations background (sponsored bank programs, BaaS, issuer processing) is a plus, not required
• Experience or strong interest in utilizing AI automation tooling to improve workflows

Responsibilities

• Own how PM operates day to day, meaning the process, tooling, and reporting that let the business actually be run and measured
• Take on cross-functional projects that touch Risk, Compliance, Bank Operations, Legal, Sales, and Product, and see them through to a result, not just a status update
• Assist in building and launching new PM initiatives from concept to completion, whether that's a new bank partnership, a new product construct, or a new managed-service offering
• Build the reporting PM needs and doesn't currently have
• Turn ad hoc process into something documented and repeatable, and find the parts worth automating
• Be the person other teams come to with PM operational questions

Job description

Lithic is hiring for Business Operations, Program Management — a generalist role focused on running the PM business line, owning bank relationships, ensuring compliance, and delivering end-to-end card programs for clients.

This hybrid role is based near NYC and offers involvement with Risk, Compliance, Bank Operations, Legal, Sales, and Product, working directly with the Head of Program Management.