Program Operations Intern

EF Education First / Hult; Cambridge (MA); On-site; USD 14,000 - 17,000; Full time

Job summary

EF Education First / Hult is seeking a Program Operations Intern in Cambridge, MA to support Online Programs by handling student communications, administration, and faculty assistance for online courses. The role emphasizes strong written communication and multitasking across channels.

The internship offers exposure to global student services, a 20-hour work week, and opportunities to learn about higher education program coordination and online platforms in a collaborative team setting.

Qualifications

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Comfortable learning new technologies and online platforms.
• Ability to work independently and as part of a team.
• Interest in higher education, student services, or online learning.
• Fluency in written and spoken English.
• Availability to work a consistent 20-hour-per-week schedule during designated business hours.

Responsibilities

• Support with student communications and program administration.
• Provide faculty support and assist with online learning activities.
• Serve as primary information source for students via email and chat.
• Balance and prioritize tasks across a rolling admissions style program.
• Contribute to learning engagement from pre enrollment to course completion.

Skills

MS Office

Organization

Written & verbal communication

Learning new technologies

Independence

Higher education interest

English fluency

Time management 20h/wk

High School diploma

Education

High School diploma or equivalent

Tools

Microsoft Office

Online learning platforms

Job description

The Program Operations Intern will support Online Programs team, assisting with student communications, program administration, faculty support, and online learning activities.

This is an excellent opportunity for someone interested in higher education, student services, online learning, or program coordination. The intern will work closely with program staff and gain hands‑on experience supporting a global student population.

In the role of Program Intern, you will work primarily through email and chat communication to serve as the primary source of information for students looking to engage in our continuing education specialized programming. Because we engage with our students in a variety of channels, we want to ensure that you feel comfortable adapting your communication method to students with a sensitivity to English as a Second Language as well as young adult‑learners. You will continuously juggle and prioritize tasks while working with a rolling admissions‑style program. Your keen attention to detail, strong organizational skills, and independent work style feed your desire to support the learning engagement of our students from pre‑program enrollment through to post‑completion of course. Your positive attitude in approaching a challenging situation will make you an ideal member of the Program Support team.

This position requires a commitment of 20 hours per week ($15/hr) : Mon-Fri approximately 8am-12pm. Candidates must be available to work a consistent weekly schedule throughout the internship.

Who We Are Looking For

• You recognize great customer service and you strive to provide it each day
• You are solutions-oriented and are known for positivity
• You enjoy structure and possess the ability to think on your feet
• You're a self-starter
• You are comfortable owning issues, projects and tasks from start to finish
• Above and beyond is the only way you do things
• You want to be part of a team that motivates and inspires you

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Comfortable learning new technologies and online platforms.
• Ability to work independently and as part of a team.
• Interest in higher education, student services, or online learning.
• Fluency in written and spoken English.
• Availability to work a consistent 20-hour-per-week schedule during designated business hours.
• High School diploma or equivalent.

Preferred Qualifications

• Experience in student support, customer service, administration, or campus involvement.
• Experience with online learning platforms or virtual collaboration tools.
• International or cross-cultural experience.