Online Programs Operations Intern

EF Education First; Cambridge, Northern (MA, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

EF Education First in Cambridge, MA, is offering a Program Operations Intern role within Online Programs. You will support student communications, program administration, faculty support, and online learning activities.

This internship provides hands-on experience in higher education and student services, serving a global student population and adapting communication to learners with varying levels of English proficiency.

Qualifications

• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Comfortable learning new technologies and online platforms.
• Ability to work independently and as part of a team.
• Interest in higher education, student services, or online learning.
• Fluency in written and spoken English.
• Availability to work a consistent 20-hour-per-week schedule during designated business hours.
• High School diploma or equivalent.

Responsibilities

• Support day‑to‑day program operations and administrative activities.
• Assist with student communications, orientations, and program updates.
• Respond to routine student inquiries and direct questions to appropriate staff.
• Assist students with navigating online learning platforms and academic systems.
• Assist with webinars, virtual events, and guest speaker sessions.
• Support student registration, record maintenance, and reporting.
• Administer surveys and compile results.
• Provide general faculty and program support as needed.

Skills

Microsoft Office

Organizational skills

Written and verbal communication

Online learning platforms

Independent / teamwork

Higher education interest

English fluency

20-hour availability

High School diploma

Education

High School diploma or equivalent

Job description

EF Education First in Cambridge, MA, is offering a Program Operations Intern role within Online Programs. You will support student communications, program administration, faculty support, and online learning activities.

This internship provides hands-on experience in higher education and student services, serving a global student population and adapting communication to learners with varying levels of English proficiency.