Program Operations & Compliance Specialist

Taleo; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Taleo in Bronx, NY is seeking a Program Support Specialist to provide comprehensive administrative and operational support across Preventive Family Support programs. The role works with the AVP of Community Services and program directors to ensure timely, accurate records, reporting, and efficient day-to-day operations at multiple sites.

The ideal candidate will have a High School Diploma (Associate degree preferred), 3+ years of administrative experience, strong MS Office skills, and the

Qualifications

• High School Diploma required; Associate Degree preferred.
• Minimum of three (3) years of administrative experience.
• Experience in a nonprofit, child welfare, human services, healthcare, or social services setting is preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, with the ability to learn and effectively use agency databases and other technology applications.

Responsibilities

• Provide administrative and operational support across the agency’s Preventive Family Support programs.
• Support daily office operations, including ordering and maintaining office and client supplies, mail distribution, meeting preparation, training, events, appointments, and coordination with Office Services.
• Prepare and coordinate meeting materials, sign-in sheets, minutes, correspondence, and other documentation as needed.
• Oversee and track the referral process, including accepted, pending, and rejected referrals, and assist with referrals as needed.
• Oversee and assist with the administrative aspects of case openings, closings, transfers, and archiving.
• Prepare monthly statistical reports and maintain accurate databases, spreadsheets, tracking systems, and program records in accordance with program, city, and state requirements.
• Assist with preparation and organization of documentation for Administration for Children’s Services (ACS) case monitoring, audits, contract monitoring, and other compliance activities.
• Maintain organized electronic and paper filing systems and follow up on missing or incomplete administrative documentation.
• Track vendor invoices and expenditures and coordinate with Accounts Payable, including collection and organization of invoices, timesheets, receipts, and other financial documentation.
• Assist with petty cash, OMNY/MetroCard reporting, gift cards, petty cash, and other program-related financial or administrative distributions and tracking.
• Support onboarding new Family Support staff and assist with office-based orientation and administrative processes.
• Provide administrative support for community meetings, program events, training, visiting hosts, and other program activities.
• Travel between program sites approximately one to two days per week, as needed, to support administrative and program-related needs.
• Work collaboratively with program leadership and administrative support staff across locations to ensure continuity and timely completion of responsibilities.
• Assist with special projects and other duties as assigned by the AVP of Community Services, Director, or program leadership.

Skills

Organizational skills

Time management

Multitasking

Communication

Interpersonal skills

Attention to detail

Independence

Confidentiality

Education

High School Diploma

Associate Degree

Tools

Word

Excel

Outlook

Teams

Job description

Taleo in Bronx, NY is seeking a Program Support Specialist to provide comprehensive administrative and operational support across Preventive Family Support programs. The role works with the AVP of Community Services and program directors to ensure timely, accurate records, reporting, and efficient day-to-day operations at multiple sites.

The ideal candidate will have a High School Diploma (Associate degree preferred), 3+ years of administrative experience, strong MS Office skills, and the