Program Operations & Front Desk Specialist

Opportunities for a Better Tomorrow; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Opportunities for a Better Tomorrow is seeking a Program Associate in New York to manage office operations and provide comprehensive administrative support to the program. You will handle front desk duties, welcome guests, route calls, manage mail, and assist with intake paperwork and data entry in PTS and Salesforce.

Responsibilities include coordinating program events, maintaining spaces, tracking inquiries, and preparing reports.

Qualifications

• High school diploma or HSE required; bachelor’s degree preferred.
• Experience working with young adults in educational or learning environments.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Strategize and implement processes to ensure daily program site functioning.
• Manage and coordinate use of all office spaces and events for program teams and partners.
• Front desk duties: answer phones, route calls, take messages, greet visitors.
• Maintain lobby, front desk, and shared spaces; stock supplies and keep tidy.
• Track walk-ins, inquiries, and intake requests; pre-screen program services.
• Provide intake and enrollment support; collect eligibility documents.
• Data entry in PTS and Salesforce; update services, attendance, and notes.
• Prepare and distribute mail; create letters, labels, and reports.
• Monitor postage and office equipment supplies.

Skills

Answering phones

Multitasking

Data entry

Customer service

Office administration

Bilingual English/Spanish

Education

High school diploma or HSE

Bachelor's degree preferred

Tools

PTS database

Salesforce

Microsoft Office Suite

Job description

Opportunities for a Better Tomorrow is seeking a Program Associate in New York to manage office operations and provide comprehensive administrative support to the program. You will handle front desk duties, welcome guests, route calls, manage mail, and assist with intake paperwork and data entry in PTS and Salesforce.

Responsibilities include coordinating program events, maintaining spaces, tracking inquiries, and preparing reports.