Program Operations & Compliance Coordinator

clhmentalhealth; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Job summary

Changing Lives at Home Mental Health, Inc. seeks a Program Administrative Coordinator to support the administrative operations of our outpatient clinics, including OMHC, PRP, SUD, Health Home and Group Home programs.

You will coordinate meetings, manage records, assist with compliance, and serve as a liaison with the Executive Director, staff, clients, referral sources and community partners. This role requires strong organizational skills, attention to detail, confidentiality, and teamwork to

Qualifications

• Proven experience in administrative, program support, or office coordination roles.
• Experience in healthcare, behavioral health, or human services is preferred.
• Computer literate with Google Workspace and Microsoft Office.
• Experience with Electronic Health Records (EHR) systems preferred.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Attention to detail and reliability.
• Ability to manage multiple priorities and meet deadlines.
• Maintain confidentiality and handle sensitive information professionally.
• Proactive, positive, and team-oriented attitude.

Responsibilities

• Provide administrative support to the Executive Director and all programs.
• Assist with day-to-day administrative operations of all programs.
• Coordinate meetings, staff schedules, trainings, and activities.
• Prepare correspondence, reports, agendas, and other documents.
• Maintain organized client, personnel, and program files.
• Monitor documentation for completeness and follow up on items.
• Assist with maintaining electronic health records (EHR) and databases.
• Ensure records comply with policies, HIPAA, Joint Commission, and Maryland regulations.
• Support compliance, licensing, accreditation, and quality assurance activities.
• Organize documentation for audits, site visits, and regulatory reviews.
• Track staff trainings, certifications, and deadlines.
• Support continuous quality improvement initiatives.
• Serve as a point of contact for administrative inquiries across programs.
• Coordinate communication with staff, clients, referral sources, and partners.
• Assist with referrals, admissions, transfers, and discharge documentation.
• Promote a professional and welcoming environment for clients and staff.
• Maintain office supplies and resources; support onboarding and personnel files.
• Perform general clerical duties including filing, scanning, and data entry.

Skills

Administrative experience

Healthcare setting

Organizational skills

Communication skills

Attention to detail

Multitasking

Confidentiality

Teamwork

Client coordination

Education

Business/Healthcare Administration degree

Tools

Google Workspace

Microsoft Office

Job description

Changing Lives at Home Mental Health, Inc. seeks a Program Administrative Coordinator to support the administrative operations of our outpatient clinics, including OMHC, PRP, SUD, Health Home and Group Home programs.

You will coordinate meetings, manage records, assist with compliance, and serve as a liaison with the Executive Director, staff, clients, referral sources and community partners. This role requires strong organizational skills, attention to detail, confidentiality, and teamwork to