Lead Administrative Assistant

silk factory studio; Hyattsville (MD); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Medical Benefits

401(k) Plan

Free CEU Training

Paid Time Off

Job summary

Synergy Family Services, Inc. is seeking an OMHC Lead Administrative Assistant to oversee daily administrative operations in our Outpatient Mental Health Center.

This in-person role supervises staff, ensures efficient workflows and maintains regulatory compliance. Qualifications include a bilingual Spanish/English speaker, a high school diploma or equivalent (associates or bachelor’s preferred), and experience in healthcare admin.

Qualifications

• Bilingual in Spanish and English is required or strongly preferred.
• High school diploma or equivalent is required; higher education preferred.
• Experience in administrative or office management in healthcare or behavioral health is desirable.
• Supervisory or leadership experience is preferred.

Responsibilities

• Oversee Administrative Assistants and delegate tasks.
• Monitor supplies and coordinate with the Office Manager.
• Ensure alignment with the agency's mission, vision and values.
• Participate in interviewing and training administrative staff.
• Oversee client referral processing and insurance eligibility verifications.
• Ensure referrals and documentation are entered into the electronic system.

Skills

Bilingual (Spanish)

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Tools

EHR systems

Microsoft Office Suite

Job description

Position Overview

Synergy Family Services, Inc. is seeking a highly organized and detail-oriented OMHC Lead Administrative Assistant to oversee daily administrative operations within our Outpatient Mental Health Center (OMHC). This full-time, in-person role is responsible for supervising administrative staff, ensuring efficient office workflows, and maintaining compliance with organizational and regulatory standards.

Position Details

Job Title: OMHC Lead Administrative Assistant
Employment Type: Full-Time
Schedule: Monday – Friday
Work Location: In-Person

Key Responsibilities

• Oversee all Administrative Assistants, including delegation and completion of tasks
• Monitor office supply levels and coordinate needs with the Office Manager
• Ensure administrative staff consistently reflect the agency’s mission, vision, and values
• Participate in interviewing and training new administrative staff
• Oversee and ensure efficiency of the client referral process
• Ensure completion of monthly insurance eligibility verifications
• Ensure all referrals are accurately entered into the electronic database system
• Oversee timely completion of doctor billing processes
• Ensure efficient processing of OMHC and PRP initial authorizations
• Ensure referral information is properly documented in intake files
• Oversee client medical records requests and ensure timely processing
• Monitor and ensure completion of client discharges
• Ensure timely mailing of ITPs, IRPs, and therapy status letters
• Ensure prompt and professional response to emails
• Review and approve timesheets and invoices
• Collaborate with Leadership Team members as needed
• Oversee and manage physician scheduling
• Ensure compliance with HIPAA and confidentiality regulations
• Track and complete Key Performance Indicators (KPIs)

Qualifications

• Bilingual (Fluent in Spanish)
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Previous experience in administrative or office management, preferably in a healthcare or behavioral health setting
• Supervisory or leadership experience preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
• Knowledge of insurance verification, billing processes, and authorizations preferred
• Understanding of HIPAA compliance and confidentiality standards
• Understanding of CARF

Benefits

• Health Insurance, Dental Insurance, Vision Insurance, and Medical Benefits
• 401(k) Plan
• Free Continuing Education (CEU) Training
• Paid Time Off (as applicable per company policy)