Program Operations & Admin Leader

Sheppard Pratt; Towson (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical + Dental + Vision

403b match

Paid time off

Employee Assistance Program

Mileage reimbursement

Job summary

Sheppard Pratt in Towson, MD, is seeking an experienced administrator to oversee daily operations for Day Hospitals and IOPs at Towson and Baltimore campuses. You will supervise office staff, refine procedures, and ensure timely billing and compliance with licensing and accreditation agencies.

The role requires strong communication, problem-solving, and collaboration with referring units and third-party payers. Join a mission-driven team dedicated to high-quality patient services.

Qualifications

• AA degree with 3–5 years in office management or program administration.
• Bachelor’s degree with 2–3 years relevant experience.
• High school education with 5–7 years relevant experience.
• Experience with third‑party insurance providers, billing, and reports.

Responsibilities

• Manage daily administrative operations of Day Hospitals and IOPs.
• Supervise all office support staff and ensure efficient workflow.
• Develop and administer office procedures, admissions and billing processes.
• Support Director in reviews and process improvements.

Skills

Office management

Program administration

Written/verbal communication

Microsoft Office proficiency

Education

Associate degree (AA)

Bachelor’s degree

High school diploma

Tools

Microsoft Office

Job description

Sheppard Pratt in Towson, MD, is seeking an experienced administrator to oversee daily operations for Day Hospitals and IOPs at Towson and Baltimore campuses. You will supervise office staff, refine procedures, and ensure timely billing and compliance with licensing and accreditation agencies.

The role requires strong communication, problem-solving, and collaboration with referring units and third-party payers. Join a mission-driven team dedicated to high-quality patient services.