Program Officer I: Data, Training and Help Desk

State of Nevada; Carson City (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

State of Nevada in Carson City seeks a Program Officer 1 to provide Help Desk support for internal staff, agencies, vendors, and the public. You will analyze data, generate BI reports, and develop clear communications and training resources.

The role requires strong interpersonal skills, customer focus, and the ability to work with diverse stakeholders across the organization. Apply to support program operations and policy implementation.

Qualifications

• Bachelor's degree in business/public administration or related field; OR two years para-professional program support experience in state service.

Responsibilities

• Provide Help Desk support to internal staff, state agencies, vendors, and the public.
• Analyze data, generate business intelligence reports, and respond to information requests.
• Develop clear written communications and publish training materials and instructional resources.
• Back up the Vendor Support Help Desk to ensure continuity of customer support operations.
• Monitor program activities and help with planning, performance standards and budgeting.
• Provide training and technical assistance for participants and staff; write manuals and procedural documents.
• Prepare reports and collaborate with management to support policy decisions.

Skills

Data analysis

Written communication

Interpersonal skills

Customer service

Collaborative work

Education

Bachelor's degree in business or public administration or related field

Two years para-professional program support experience

Job description

State of Nevada in Carson City seeks a Program Officer 1 to provide Help Desk support for internal staff, agencies, vendors, and the public. You will analyze data, generate BI reports, and develop clear communications and training resources.

The role requires strong interpersonal skills, customer focus, and the ability to work with diverse stakeholders across the organization. Apply to support program operations and policy implementation.