PROGRAM OFFICER 1

State-of-Nevad; Carson City (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

State of Nevada in Carson City seeks a Program Officer 1 to provide Help Desk support for internal staff, agencies, vendors, and the public. You will analyze data, generate BI reports, and develop clear communications and training resources.

The role requires strong interpersonal skills, customer focus, and the ability to work with diverse stakeholders across the organization. Apply to support program operations and policy implementation.

Qualifications

• Bachelor's degree in business/public administration or related field; OR two years para-professional program support experience in state service.

Responsibilities

• Provide Help Desk support to internal staff, state agencies, vendors, and the public.
• Analyze data, generate business intelligence reports, and respond to information requests.
• Develop clear written communications and publish training materials and instructional resources.
• Back up the Vendor Support Help Desk to ensure continuity of customer support operations.
• Monitor program activities and help with planning, performance standards and budgeting.
• Provide training and technical assistance for participants and staff; write manuals and procedural documents.
• Prepare reports and collaborate with management to support policy decisions.

Skills

Data analysis

Written communication

Interpersonal skills

Customer service

Collaborative work

Education

Bachelor's degree in business or public administration or related field

Two years para-professional program support experience

Job description

The Purchasing Division of the Nevada Department of Administration is seeking a Program Officer 1 in Carson City. The Program Officer will serve as Help Desk support, providing assistance to internal staff, State agencies, vendors, and members of the public in support of State Purchasing's mission. Key responsibilities include analyzing data, generating business intelligence reports, and responding to information requests as needed. This position is also responsible for developing clear and effective written communications, including the creation, maintenance, and publication of training materials and instructional resources. Additionally, the Program Officer will serve as a backup to the Vendor Support Help Desk to ensure continued customer support operations. In alignment with the Department of Administration's commitment to providing exceptional customer service, this position requires strong interpersonal and communication skills, a customer-focused approach, and the ability to work collaboratively and professionally with individuals both within and outside the organization.

Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives. Incumbents make decisions that significantly impact program direction and participants or clients and must determine the process required to achieve results within resource constraints.

Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment; OR graduation from high school or equivalent education and two years of para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service which required the application of State and/or federal laws, policy and procedures; reviewing documents prepared by others for program compliance determinations; or preparing reports which summarize financial and statistical information; OR an equivalent combination of education and experience as described above.

Recommend, interpret, implement and disseminate regulations, policies and procedures related to program operations; and review amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution.

Research, develop, recommend and implement long term plans to enhance and maximize services provided; evaluate the success of the program and adapt to changes in funding, eligibility requirements and production/processing elements of the program.

Provide specialized information and services and serve as the technical expert regarding the assigned program services, activities and requirements; provide information, either verbally or in writing, to other State and federal agencies, management, department staff, program participants and the general public to ensure understanding and compliance; explain and apply laws, regulations, policies and procedures, and resolve high-level customer service issues and complaints; may develop and conduct presentations before State and federal agencies, management, program participants and/or other stakeholders as required.

Monitor program activities through on-site visits and/or the review of reports and records to ensure compliance with federal and/or State laws; evaluate and recommend changes to provider eligibility, client needs, vendor requirements, or identify client abuse or fraud; identify and project demographic and economic trends; conduct studies related to assigned program area; evaluate information and prepare reports requiring a thorough analysis of data and make recommendations on a course of action or problem resolution.

Conduct training and/or provide technical assistance for program participants and/or staff; write, revise and/or recommend the implementation of procedural manuals or program documentation; conduct ongoing clientele needs assessment and program evaluation by collecting and analyzing data.

Oversee the collection, maintenance and organization of required program records and documentation; prepare and ensure distribution of statistical, financial and narrative reports and summaries; and prepare information for management concerning program activities in order to make budget requests, identify problem areas, recommend solutions or facilitate policy decisions.

May supervise professional, technical or administrative staff to include performance evaluations, work performance standards, scheduling, work assignment and review, training and discipline.

Perform related duties as assigned.

Under limited supervision, incumbents perform the duties described in the series concept either statewide or within a formally established region/district. Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff.

Working knowledge of:

• methods and practices used in developing and presenting information
• English grammar, spelling and punctuation sufficient to compose reports and business correspondence
• basic mathematical computation

Ability to:

• analyze and interpret policies, regulations and technical materials
• compose clear, grammatically correct and concise written communications such as responses to inquiries, narrative reports and instructional materials and other written materials
• contribute effectively to accomplish team or work unit goals, objectives and activities
• effectively interact and communicate with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds
• independently analyze and resolve problems and determine appropriate action and implement solutions
• communicate verbally to explain decisions, services, or programs or resolve problems through negotiation
• establish and maintain effective working relationships with those contacted in the course of work assignments
• contribute ideas and assist management in the development of short and long range goals and objectives
• develop and implement program components and services
• supervise assigned staff

Skill in:

• operation of a personal computer to effectively input, retrieve and manipulate data