Program Office Assistant 1

State-of-Iow; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Iowa is seeking a full-time claims processor to support the Great Iowa Treasure Hunt. You will process claims, assist walk-ins, and respond to inquiries by phone and email while supporting outreach events.

Ideal candidates are customer-focused with strong written and verbal communication, analytical problem-solving skills, and a willingness to learn new computer systems. Regular office presence is required, with potential for limited remote work after onboarding.

Qualifications

• Four-year bachelor’s degree preferred.
• Excellent writing and verbal communication skills.
• Willingness to learn and adapt; comfortable with new computer systems.

Responsibilities

• Process claims as directed by a manager.
• Research and identify potential fraud.
• Provide support requested by the manager.
• Assist walk-ins with claims as requested.
• Answer and return phone calls, emails and mail promptly.
• Help plan and staff GITH outreach events.
• Propose ideas to outreach team to improve program reach.
• Complete duties assigned by the manager or Treasurer to support the office mission.
• Provide backup as needed by any area of the office.
• Participate in team meetings and contribute to final recommendations.

Skills

Analytical skills

Problem solving

Written communication

Verbal communication

Team oriented

Self-motivated

Education

Bachelor's degree

Job description

Are you looking for an opportunity to serve Iowans and get great personal satisfaction in return? Imagine returning millions of dollars to the rightful owners. The Office has an immediate opening for a full-time, self-motivated and team-oriented professional to join our Great Iowa Treasure Hunt (GITH) team as a claims processor. This position is designed to be entry level and starting at the beginning range of the salary scale. The ideal candidate must be willing to learn and be comfortable with new computer systems. The successful candidate will possess a willingness to learn, be adaptable and have good analytical and problem-solving skills. Excellent writing and verbal communication skills are necessary. A successful candidate will work with the public in person, on the phone and via email/mail. Must be self-motivated and team oriented with the ability to perform multiple tasks.

Who We Are

The State Treasurer's Office acts as the State's banker for State agencies. As part of that role, Treasury staff provide customer service to other State agencies and the public. The Office also oversees many consumer programs, such as the Great Iowa Treasure Hunt, the College Savings Iowa 529 plan and Iowa's Achieving a Better Life Experience plan (IAble).

Your responsibilities will include:

• Process claims as directed by a manager.
• Research and identify potential fraud.
• Provide any additional support requested by your manager.
• Assist walk-ins with claims as requested.
• Answer and return phone calls, emails and mail requests in a timely fashion.
• Help plan, set up and staff GITH outreach events as requested by your manager.
• Propose ideas to outreach team to improve reach of programs.
• Complete any other duties as assigned from your manager or the Treasurer to support the Treasurer's Office mission and goals.
• Provide backup as needed by any area of the office as directed by a manager.
• Actively participate in claims team regular meetings. Assist team members with questions/problems and make contributions to team challenges.
• Actively participate in your assigned Treasury team. Accept team challenges and contribute to the final recommendation created by the team.

What you will need to be successful in this role:

• Passion for serving the people of Iowa.
• Critical thinking and problem-solving skills.
• High level of professionalism in written and verbal communication.
• Dedication to creating a culture of respect, integrity, growth, honesty and trust.
• High emotional intelligence maturity and soft skills.
• Self-motivated, organized and thrive in situations that require adaptability.

What is in it for you?

• Opportunities to make a widespread impact throughout State government and on the lives of Iowa citizens.
• Supportive, positive work environment.
• Talented and passionate work colleagues that will help you learn and grow.
• Competitive benefits package: Benefits at a Glance (Download PDF reader) PDF (Download PDF reader).

8:00 a.m. - 4:30 p.m., Monday - Friday, some nights and weekends

This position will require a presence in the Office on a regular basis. There will be a potential option for some remote work once on-boarding and training have been completed, but this is not a fulltime remote work position.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Four-year bachelor's degree preferred.