Administrative Assistant 1

State of Iowa; United States; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans

Flexible Spending Accounts

Insurance coverage

Employee Assistance Program

Employee discount programs

Job summary

The State of Iowa, Department of Health and Human Services, Division of Community Access Eligibility, seeks an Administrative Assistant 1 to join the team in Waterloo. The role supports Child Support Services with data processing, customer service, and casework assistance.

Full-time, Monday–Friday, 8:00 AM–4:30 PM, with potential hybrid work after training; requires a driver’s license and occasional travel.

Qualifications

• Bachelor's degree in any field.
• Four years of education and/or full-time experience in accounting, secretarial, or office support work.
• Experience in state government or equivalent public service environment is preferred.

Responsibilities

• Obtain information from various sources and read/interpret for Child Support Services.
• Read and apply complex instructions including laws and policies to casework.
• Provide customer service to diverse internal and external customers.
• Analyze information with sound judgement and critical thinking.
• Sort, scan, and index mail; retrieve electronic messages; manage inquiries.

Skills

Critical thinking

Customer service

Communication skills

Teamwork

Time management

Math accuracy

Education

Bachelor's degree

Job description

Posting number: 27-00351

Department: 400 Health & Human Services - Community Access Eligibility

Division: Health and Human Services - Community Access Eligibility

Job classification: Administrative Assistant 1

Posting type: Open

Categories: Office and Administrative Support

Summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Assistant 1to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. If you have a passion for helping others, this job is for you!

Hours, Work Location and Requirements

This position is in the EPICS Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a possible hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.

Job Duties

• Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases and read and interpret the information as it pertains to the Child Support Services Program.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Services program and apply it to child support casework.
• Provide customer service and interact with people of various social, cultural, economic, and education backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.
• Analyze information objectively; use sound judgement and critical thinking to make a reasoned judgment.
• Sort, scan, and index physical mail and retrieve electronic mail from e-mail system.
• Respond to customer inquiries and provide detailed or complex answers verbally and in writing.The ideal candidate will have strong experience with:
• Critical thinking skills and executing complex tasks independently.
• Customer service, including de‑escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

Geographical Information

• Office located near shopping, gas, medical and banking services in Waterloo
• Within quick driving of multiple restaurant options
• Fitness centers within short driving distance, sidewalks for easy access
• Free on‑site parking

Benefits

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a level 5 background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E‑Verify and Right to Work

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E‑Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e‑verify.gov.

Qualifications

• Graduation from an accredited four‑year college or university with a bachelor's degree in any field.
• A total of four years of education (as described in number one) and/or full‑time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full‑time experience is equal to 30 semester hours of education.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full‑time work as a Secretary2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant

Supplemental information

This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.