Program Office Assistant 1

State of Iowa; Des Moines (IA); Hybrid; USD 38,000 - 46,000; Full time

Job summary

The State of Iowa is seeking an entry-level claims processor for the Great Iowa Treasure Hunt team. The role involves processing claims, researching potential fraud, and assisting with outreach events, with interaction in person, by phone, and by email/mail.

A four-year bachelor’s degree is preferred and on- going training will be provided. The position offers regular office hours with a potential option for remote work after onboarding, though not a fully remote role.

Qualifications

• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Ability to learn new computer systems.

Responsibilities

• Process claims as directed by a manager.
• Research and identify potential fraud.
• Provide any additional support requested by your manager.
• Assist walk-ins with claims as requested.
• Answer and return phone calls, emails and mail requests in a timely fashion.
• Help plan, set up and staff GITH outreach events as requested by your manager.
• Propose ideas to outreach team to improve reach of programs.
• Complete any other duties as assigned from your manager or the Treasurer to support the Treasurer's Office mission and goals.
• Provide backup as needed by any area of the office as directed by a manager.
• Actively participate in claims team regular meetings.
• Actively participate in your assigned Treasury team.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Self-motivation

Team oriented

Education

Bachelor's degree

Job description

Are you looking for an opportunity to serve Iowans and get great personal satisfaction in return? Imagine returning millions of dollars to the rightful owners. The Office has an immediate opening for a full-time, self-motivated and team-oriented professional to join our Great Iowa Treasure Hunt (GITH) team as a claim’s processor. This position is designed to be entry level and starting at the beginning range of the salary scale. The ideal candidate must be willing to learn and be comfortable with new computer systems. The successful candidate will possess a willingness to learn, be adaptable and have good analytical and problem-solving skills. Excellent writing and verbal communication skills are necessary. A successful candidate will work with the public in person, on the phone and via email/mail. Must be self-motivated and team oriented with the ability to perform multiple tasks.

Who We Are

The State Treasurer’s Office acts as the State’s banker for State agencies. As part of that role, Treasury staff provide customer service to other State agencies and the public. The Office also oversees many consumer programs, such as the Great Iowa Treasure Hunt, the College Savings Iowa 529 plan and Iowa’s Achieving a Better Life Experience plan (IAble).

Your responsibilities will include:

• Process claims as directed by a manager.
• Research and identify potential fraud.
• Provide any additional support requested by your manager.
• Assist walk-ins with claims as requested.
• Answer and return phone calls, emails and mail requests in a timely fashion.
• Help plan, set up and staff GITH outreach events as requested by your manager.
• Propose ideas to outreach team to improve reach of programs.
• Complete any other duties as assigned from your manager or the Treasurer to support the Treasurer's Office mission and goals.
• Provide backup as needed by any area of the office as directed by a manager.
• Actively participate in claims team regular meetings. Assist team members with questions/problems and make contributions to team challenges.
• Actively participate in your assigned Treasury team. Accept team challenges and contribute to the final recommendation created by the team.

What you will need to be successful in this role:

• Passion for serving the people of Iowa.
• Critical thinking and problem-solving skills.
• High level of professionalism in written and verbal communication.
• Dedication to creating a culture of respect, integrity, growth, honesty and trust.
• High emotional intelligence maturity and soft skills.
• Self-motivated, organized and thrive in situations that require adaptability.

What is in it for you?

• Opportunities to make a widespread impact throughout State government and on the lives of Iowa citizens.
• Supportive, positive work environment.
• Talented and passionate work colleagues that will help you learn and grow.
• Competitive benefits package: Benefits at a Glance (Download PDF reader) PDF (Download PDF reader).

8:00 a.m. - 4:30 p.m., Monday - Friday, some nights and weekends

This position will require a presence in the Office on a regular basis. There will be a potential option for some remote work once on-boarding and training have been completed, but this is not a fulltime remote work position.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Four-year bachelor’s degree preferred.