Program Navigator

Connecticut-Community-Care; Bristol (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Connecticut Community Care in Bristol, CT is seeking a Program Navigator to assist in coordinating long-term services and supports in the community. Under the Asst. Director, you will help implement client-centered plans and connect people with appropriate programs.

Key duties include screening referrals, educating clients by phone, scheduling assessments, and supporting timely program activation. You will collaborate with an interdisciplinary team and mentor new staff as needed.

Qualifications

• High School Diploma required.
• Associate Degree in Health or Human Service preferred.
• Two years’ experience in human service setting for HS graduates; one year for attained Associate Degrees.

Responsibilities

• Provides referral screening for all new potential clients of Public Programs supported by CCC.
• Provides telephonic education and program navigation to clients/referral sources.
• Schedules initial assessments.
• Supports post-assessment activation with timely program enrollment, including home visits as needed.
• Participates in and works effectively as part of an interdisciplinary team.
• Mentors new staff as needed.

Skills

Verbal and written communication

Project management

Organizational skills

Connexus knowledge

Education

High School Diploma

Associate Degree in Health or Human Service

Tools

Connexus software

Job description

Mission

Connecticut Community Care helps people of all ages, abilities, ethnicities and incomes live their best lives at home with active and meaningful connections to their communities.

Summary

Under the direction of the Asst. Director the Program Navigator assists in the coordination and implementation of long-term services and support in the community. At CCC all duties are performed in a manner that fosters the achievement of the organization’s mission.

Essential Functions

1. Provides Referral Screening for all new potential clients of Public Programs supported by CCC.


2. Provides telephonic communication with client and/or the referral source to provide education and program navigation.


3. Schedules initial assessments


4. Follows, supports and assists pending client's post-assessment to assist with timely activation onto appropriate program/s. This will include home visits as needed.


5. Participates in and works effectively as part of an interdisciplinary team.


6. Assist in mentoring new staff as needed.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Education:

High School Diploma required; Associate Degree in Health or Human Service preferred

Experience:

• For High School graduates, at least two years’ experience in a human service setting preferred.


• For attained Associate Degrees, at least one year experience in a human service setting, or equivalent experience preferred.


• Project management and organizational skills.


• Strong verbal and written communication skills.


• Knowledge of community resources preferred.


• Ability to maintain confidentiality of client and company information.


• Ability to understand and articulate multiple programs.


• Working knowledge of Connexus.

Other:

• Reliable transportation, valid driver’s license and current automobile insurance.

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.