Program Manager, Veteran Family Services

Volunteers of America Mid-States; Johnson City (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Volunteers of America Mid-States is seeking a Program Manager I for the Supportive Services for Veteran Families (SSVF) program in Johnson City, TN. You will oversee program operations, supervise staff, and ensure budget compliance to support homeless or at-risk Veterans.

You will coordinate with local providers, advocate for Veterans, and maintain data systems while upholding VOA values of commitment, compassion, justice, integrity, and diversity.

Qualifications

• Bachelor of Social Work or related field required.
• Strong communication, organizational, and problem-solving skills required.
• Commitment to VOA values: commitment, compassion, diversity, justice, integrity.

Responsibilities

• Provide outreach in local communities.
• Provide staff supervision and training and conduct employee evaluations regularly.
• Assist in the preparation and maintenance of program budgets.
• Conduct review of employee case files and hold weekly treatment team meetings.
• Ensure compliance with all VA and VOA policies and procedures.
• Provide property management for the SSVF regional office in which the program is housed.
• Complete all documentation and reporting requirements accurately and in a timely manner.
• Maintain programs database and HMIS.
• Build relationships with all relevant agencies and service providers.
• Continue developing new forms of community outreach and awareness.
• Advocate for the Veteran, integrating the client’s needs/wants into their SSVF service needs.
• Maintain high level of integrity for program.
• PQI duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs.

Skills

Verbal communication

Written communication

Organizational skills

Creative problem-solving

Advocacy

Counseling

Access to local resources

Collaboration with service providers

Education

Bachelor of Social Work or related field

Job description

Volunteers of America Mid-States is seeking a Program Manager I for the Supportive Services for Veteran Families (SSVF) program in Johnson City, TN. You will oversee program operations, supervise staff, and ensure budget compliance to support homeless or at-risk Veterans.

You will coordinate with local providers, advocate for Veterans, and maintain data systems while upholding VOA values of commitment, compassion, justice, integrity, and diversity.