Program Manager I

Volunteers-of-America-Mid--state; Bowling Green (KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Volunteers of America Mid-States seeks a Program Manager for the Supportive Services for Veteran Families (SSVF) program. You will oversee operations under Veteran Services leadership, supervise staff, manage budgets, and ensure compliance with VOA and VA standards while coordinating with local service providers.

The role focuses on outreach to Veterans, program reporting, and building community partnerships to end homelessness and provide stable housing solutions.

Qualifications

• Bachelor of Social Work or related undergraduate degree with minimum 3 years in the field; or 7 years in field with no degree; or a Veteran with 5 years related experience.
• Excellent verbal and written communication, high organization, and creative problem solving.
• Commitment to VOA values: commitment, compassion, diversity, justice, integrity.

Responsibilities

• Provide outreach in local communities.
• Supervise staff and conduct regular evaluations.
• Assist in budget preparation and maintenance.
• Review employee case files and hold weekly treatment team meetings.
• Ensure compliance with VA and VOA policies and procedures.
• Maintain regional office properties and HMIS/database.
• Build relationships with agencies and service providers.
• Develop community outreach and advocate for Veterans' needs.

Skills

Family needs assessment

Resource access

Advocacy

Counseling

Collaboration with local service

Verbal and written communication

Organization

Creative problem solving

Education

Bachelor of Social Work / related degree

Job description

PROGRAM: Supportive Services for Veteran Families (SSVF)

REPORTS TO: Senior Director of Veteran Services/Associate Director of Veteran Services

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)

*All company paid benefits and paid time off effective day one

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

JOB SUMMARY AND QUALIFICATIONS:

The Supportive Services for Veteran Families (SSVF) program assists Veterans who are homeless or at-risk of homelessness to end their housing crisis. The Program Manager of the SSVF Program, under the direction of Veteran Services leadership, is responsible for the successful operation of the SSVF program.

WHAT YOU SHOULD HAVE FOR THIS ROLE:

• Has Bachelor of Social Work or an undergraduate degree in a related field and a minimum of 3 years of experience in the field; a person with 7 years of experience in the field and no degree; or a Veteran with 5 years of related work experience would qualify for this position.
• Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project and work in the local area to locate and assist Veterans within the confines of the SSVF grant. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too

RESPONSIBILITIES:

• Provide outreach in the local communities.
• Provide staff supervision and training and conduct employee evaluations regularly
• Assist in the preparation and maintenance of program budgets.
• Conduct review of employee case files and hold weekly treatment team meetings.
• Ensure compliance with all VA and VOA policies and procedures.
• Provide property management for the SSVF regional office in which the program is housed.
• Complete all documentation and reporting requirements accurately and
• in a timely manner (i.e. statistical reports, program reports, QAS, annual reports and strategic plans).
• Maintain programs database and HMIS
• Build relationships with all relevant agencies and service providers.
• Continue developing new forms of community outreach and awareness.
• Advocate for the Veteran, integrating the client’s needs/wants into their SSVF service needs.
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs.
• Maintain high level of integrity for program.
• Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
• Ensure compliance with all Council on Accreditation program standards.
• Perform external relations activities as needed.
• Assist in maintaining program manuals, developing training manuals and policies as needed.
• Work collaboratively to promote all VOA programs

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.