Program Manager V, Trust and Security Programs

Crystal Equation; Bell (CA); Híbrido; USD 116.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Parental leave

Paid time off

Descripción de la vacante

Crystal Equation Corporation is seeking a Program Manager V for Trust and Security Programs in a remote capacity in the United States. You will coordinate incidents, ownership, agendas, and notes, ensuring timely reviews and action items while aligning with product and engineering teams.

Responsibilities include maintaining a precise program tracker, drafting weekly updates, and supporting cross-functional reviews across privacy, security, data, and AI risk.

Formación

• Experience running program operations for a technical team, including cadence and reporting.
• Experience tracking cross-team work to closure where you don't manage the teams doing it.
• Strong written communication: notes, status updates and decision records that are actionable.
• Experience working with engineering and product teams on a recurring operating rhythm.
• Comfort with ambiguity and competing priorities, with good judgment on what to elevate.

Responsabilidades

• Take in trust, privacy and security incidents and route to owners with dates.
• Maintain the program tracker with owners, dates, dependencies and evidence.
• Draft weekly program updates and post forum notes within one business day.
• Prepare materials for product/privacy/risk reviews.
• Track roadmap milestones and escalate slippage early.

Conocimientos

Program operations

Cross-team tracking

Written communication

Engineering/product collaboration

Decision escalation

Herramientas

Google Docs

Google Sheets

Google Slides

Workplace

Internal task tracker

Slack

AI-assisted notes/drafting

Descripción del empleo

Program Manager V, Trust and Security Programs Remote Summary: We build the AI agent products that our employees use to get their work done. We're building towards a world where agents do most of the work and people direct, review and improve it. Our trust team makes sure those products ship fast and ship safely. We work every day with product, engineering, privacy, security, legal and risk partners across the company. Our trust program carries a lot of recurring work: incidents to track to closure, a weekly operating cadence to run, and product reviews to prepare and route. Today that work competes with the judgment calls only our product leads can make. This role takes it on. You coordinate and track, and the product leads decide. You'll know you're succeeding when nothing waits on someone remembering it, and when product teams tell us our process helped them ship.

Typical week

What a typical week looks like: Early in the week, you sweep the tracker and chase the items missing an owner or a date. Midweek, you send agendas and pre-reads for the weekly forums and prepare materials for upcoming reviews. After each forum, you send notes with decisions and action items within one business day. On Thursday, you draft the weekly program update for the product lead to review and post on Friday. Throughout the week, you take in new incidents, route product teams to the right review, and follow up on open actions.

Responsibilities

• Incidents
  • Take in trust, privacy and security incidents for our products as they open
  • Track each one to closure against a named owner and a date
  • Keep the status of longer-term fixes current after an incident is mitigated, and raise recurring patterns to the product lead
• Execution cadence
  • Run the team's operating cadence: a weekly core team meeting and a biweekly cross-functional leadership forum, with agendas, notes, decisions and action follow-through
  • Keep the program tracker accurate, with a current owner, next date, dependency and evidence on every row
  • Track roadmap milestones against named owners and raise slippage early
  • Draft the weekly program update and run the logistics behind each forum
• Reviews and escalations
  • Route product teams to the right internal review on time, across privacy, security, data and AI risk reviews
  • Track the review pipeline and prepare review materials before each review date
  • Record decisions and their conditions where the next person can find them, and follow up until the conditions are met

Deliverables

• A weekly program update draft, ready every Thursday
• Agendas before each forum, and notes with decisions and action items within one business day after it
• A current program tracker and decision log
• A review pipeline view, with materials ready before each review date
• A short runbook for each recurring process, kept up to date

Minimum Qualifications

• Experience running program operations for a technical team, including meeting cadence, tracking and reporting
• Experience tracking cross-team work to closure where you don't manage the teams doing it
• Strong written communication: notes, status updates and decision records that a reader can act on without a follow-up conversation
• Experience working with engineering and product teams on a recurring operating rhythm
• Comfort with ambiguity and competing priorities, and good judgment about what to elevate and when

Preferred Qualifications

• Experience in security, privacy, trust and safety, risk or compliance program management
• Familiarity with incident management and remediation tracking
• Experience preparing materials for product, privacy or risk review processes
• Experience with AI or machine learning productsUses AI tools to streamline operational work, and checks the output

Tools

• Google Docs, Sheets and Slides
• Workplace
• An internal task tracker
• Slack
• Internal AI assistants for notes, drafting and tracking

Pay range is $84 - $89 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE

At Crystal Equation, we empower people and advance technology initiatives by building trust.

For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.