Program Manager(Trust and Security)

OP; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Vision insurance

Job summary

OP is looking for a Program Manager to help build a future where AI agents are guided and improved by human oversight. You’ll ensure incidents move to resolution, manage weekly and biweekly cadences, and prepare review materials while routing product teams to the right internal reviews.

You will own notes, decisions, and action items, and maintain a current program tracker and decision log to prevent slips.

Qualifications

• Experience running program operations for a technical team, including cadence, tracking, and reporting.
• Experience tracking cross-team work to closure where you don't manage the teams doing it.
• Strong written communication: notes, status updates, and decision records that a reader can act on without a follow-up conversation.
• Experience working with engineering and product teams on a recurring operating rhythm.
• Comfort with ambiguity and competing priorities, and good judgment about what to elevate and when.

Responsibilities

• Incidents: take in trust, privacy, and security incidents and track to closure.
• Execution cadence: run weekly core team meetings and biweekly leadership forum with clear artifacts.
• Reviews and escalations: route to the right internal reviews on time and track materials.
• Deliverables: draft weekly program updates, prepare agendas and notes, maintain tracker and log, and runbook for recurring processes.

Skills

Program operations

Cross-team tracking

Written communication

Engineering/product cadence

Ambiguity tolerance

Job description

We re hiring a Program Manager to help build a future where AI agents do more of the work, and people guide, review, and improve what they do.

Our Trust team helps our AI agent products ship quickly and safely. We partner across product, engineering, privacy, security, legal, and risk to make that happen. The work includes keeping incidents on track through resolution, running a dependable operating cadence, and preparing and routing product reviews.

As Program Manager, you’ll bring clarity and follow-through to that work, freeing product leads to focus on the judgment calls that need their expertise. You’ll know you’re making a difference when nothing stalls because someone forgot a follow-up, and product teams say our process helped them ship.

What a Typical Week Looks Like

• Early in the week, you sweep the tracker and chase the items missing an owner or a date.
• Midweek, you send agendas and pre-reads for the weekly forums and prepare materials for upcoming reviews.
• After each forum, you send notes with decisions and action items within one business day.
• On Thursday, you draft the weekly program update for the product lead to review and post on Friday.
• Throughout the week, you take in new incidents, route product teams to the right review, and follow up on open actions.

Responsibilities

• Incidents
  • Take in trust, privacy, and security incidents for our products as they open.
  • Track each one to closure against a named owner and a date.
  • Keep the status of longer-term fixes current after an incident is mitigated, and raise recurring patterns to the product lead.
• Execution cadence
  • Run the team's operating cadence: a weekly core team meeting and a biweekly cross-functional leadership forum, with agendas, notes, decisions, and action follow-through.
  • Keep the program tracker accurate, with a current owner, next date, dependency, and evidence on every row.
  • Track roadmap milestones against named owners and raise slippage early.
  • Draft the weekly program update and run the logistics behind each forum.
• Reviews and escalations
  • Route product teams to the right internal review on time, across privacy, security, data and AI risk reviews.
  • Track the review pipeline and prepare review materials before each review date.
  • Record decisions and their conditions where the next person can find them, and follow up until the conditions are met.
• Deliverables
  • A weekly program update draft, ready every Thursday.
  • Agendas before each forum, and notes with decisions and action items within one business day after it.
  • A current program tracker and decision log.
  • A review pipeline view, with materials ready before each review date.
  • A short runbook for each recurring process, kept up to date.

Minimum Qualifications

• Experience running program operations for a technical team, including meeting cadence, tracking, and reporting.
• Experience tracking cross-team work to closure where you don't manage the teams doing it.
• Strong written communication: notes, status updates, and decision records that a reader can act on without a follow-up conversation.
• Experience working with engineering and product teams on a recurring operating rhythm.
• Comfort with ambiguity and competing priorities, and good judgment about what to elevate and when.

Preferred Qualifications

• Experience in security, privacy, trust and safety, risk or compliance program management.
• Familiarity with incident management and remediation tracking.
• Experience preparing materials for product, privacy, or risk review processes.
• Experience with AI or machine learning products.
• Uses AI tools to streamline operational work and checks the output.

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.