Job Title: Program Manager V – Trust & Security Programs (Remote)
Location: Remote
Duration: 12 Months
We are seeking an experienced Program Manager to support Trust, Security, Privacy, Risk, and Governance initiatives across a highly technical product organization. This individual will drive operational excellence, incident management, stakeholder coordination, review readiness, and executive reporting to help teams deliver products efficiently while maintaining strong risk and compliance standards.
The ideal candidate thrives in ambiguous environments, excels at driving cross-functional work to completion, and brings a strong foundation in program operations, stakeholder management, and process improvement.
Responsibilities
Program Operations & Governance
- Lead recurring program operations, including stakeholder meetings, leadership forums, status reviews, and planning cadences.
- Maintain program trackers, action-item logs, decision records, dependencies, and milestone plans.
- Monitor progress against roadmap commitments and proactively identify risks, blockers, and schedule impacts.
- Prepare weekly executive updates and program status reports.
- Coordinate intake and tracking of trust, privacy, security, and risk-related incidents.
- Ensure incidents are assigned clear ownership, timelines, and follow-through actions.
- Track remediation efforts through closure and communicate progress to stakeholders.
- Identify recurring themes and elevate emerging risks appropriately.
Cross-Functional Leadership
- Partner closely with Product, Engineering, Security, Privacy, Legal, Compliance, Risk, and Business stakeholders.
- Drive alignment across multiple teams to ensure key initiatives remain on track.
- Facilitate discussions, document decisions, and ensure accountability for action items.
Review & Readiness Management
- Coordinate internal review processes across product, security, privacy, and risk functions.
- Manage review schedules, required documentation, and stakeholder readiness.
- Track review outcomes and ensure completion of follow-up actions and requirements.
Process Improvement
- Develop and maintain process documentation, operating procedures, and team runbooks.
- Identify opportunities to streamline workflows and improve operational efficiency.
- Implement scalable processes that improve visibility, accountability, and execution.
Required Qualifications
- 10+ years of Program Management experience.
- Experience supporting technical, engineering, or product organizations.
- Proven ability to drive complex cross-functional initiatives without direct authority.
- Strong experience with program tracking, reporting, and stakeholder communication.
- Exceptional written communication skills, including executive updates, meeting notes, and decision documentation.
- Experience managing recurring operational rhythms and business processes.
- Strong organizational and prioritization skills in fast-paced environments.
- Ability to identify risks, elevate appropriately, and manage competing priorities.
Preferred Qualifications
- Experience in Trust & Safety, Security, Privacy, Risk Management, Compliance, Governance, or Regulatory programs.
- Familiarity with incident management, remediation tracking, and escalation processes.
- Experience coordinating review and approval workflows across multiple stakeholders.
- Experience supporting AI, Machine Learning, or emerging technology products.
- Experience leveraging AI-powered productivity tools to improve operational efficiency.
- Experience creating runbooks, SOPs, and scalable operational frameworks.