Program Manager - Telecom Portfolio

Insight Global; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Insight Global is seeking a seasoned Program Manager to oversee telecom client engagements within our Consulting division. You will lead multiple complex programs from initiation to delivery, coordinating across cross-functional teams and senior stakeholders to ensure measurable business outcomes.

You will manage scope, timelines, budgets, and KPIs, while partnering with Account Managers to identify growth opportunities and drive strategic expansions.

Qualifications

• 8-10+ years of program or project management experience leading complex technology initiatives.
• Experience managing enterprise-level customer engagements and executive stakeholder relationships.
• Proven ability to lead cross-functional teams and coordinate delivery across multiple workstreams.
• Experience managing program budgets, KPIs, forecasting, risk mitigation, and reporting.
• Strong communication, presentation, and client relationship management skills.
• Experience utilizing project management and collaboration platforms such as Jira, Azure DevOps, Asana, Airtable, or similar tools.

Responsibilities

• Serve as the primary delivery leader for a portfolio of telecommunications client engagements.
• Lead multiple complex programs from initiation through execution, monitoring, and successful delivery.
• Build trusted advisor relationships with customer stakeholders and executive leadership teams.
• Manage program scope, timelines, budgets, KPIs, dependencies, risks, and business outcomes.
• Partner closely with Account Managers to identify growth opportunities and support strategic account expansion.
• Act as the bridge between customers, consulting leadership, and delivery teams to ensure successful outcomes.
• Lead and develop multidisciplinary teams while fostering accountability, engagement, and performance.
• Facilitate executive status reviews, steering committee meetings, and program governance activities.
• Drive operational excellence, process improvement, and scalable delivery practices.
• Support initiatives including network modernization, cloud transformation, AI and automation programs, engineering operations, and digital transformation efforts.

Skills

Program management

Cross-functional leadership

Enterprise engagements

Budgeting & forecasting

Risk management

Stakeholder management

Communication skills

Jira

Azure DevOps

Asana

Airtable

Tools

Jira

Azure DevOps

Asana

Airtable

Job description

Insight Global Consulting is Insight Global's Professional Services Division. We deliver outcome-based solutions and managed services that help organizations solve complex business and technology challenges. Our teams partner closely with customers to drive operational excellence, execute strategic initiatives, and deliver measurable business value across a wide range of industries.

We're seeking a Program Manager to join our Consulting division to oversee programs with one of our key Telecom clients. This role sits at the intersection of customer success, program delivery, and strategic account growth, serving as a trusted partner to client leadership teams and internal delivery organizations.

The Program Manager will be responsible for leading customer engagements across a variety of technical and operational workstreams within the telecommunications industry. Current initiatives include network modernization, infrastructure deployment, cloud transformation, AI and automation programs, engineering operations, application development, and data-driven business initiatives. This role is organized around customer ownership and delivery excellence rather than technical specialization. While you'll collaborate with technical experts and engineering teams, you will not be expected to be the subject matter expert in every discipline. Instead, you'll drive successful outcomes, strengthen client partnerships, develop high-performing teams, and ensure programs deliver measurable business value.

Success in this role comes from the ability to lead complex programs, manage multiple stakeholders, navigate evolving customer priorities, communicate effectively with both technical and executive audiences, and drive results across diverse teams and workstreams.

Experience & Capability Expectations

Required

• 8-10+ years of program or project management experience leading complex technology initiatives.
• Experience managing enterprise-level customer engagements and executive stakeholder relationships.
• Proven ability to lead cross-functional teams and coordinate delivery across multiple workstreams.
• Experience managing program budgets, KPIs, forecasting, risk mitigation, and reporting.
• Strong communication, presentation, and client relationship management skills.
• Experience utilizing project management and collaboration platforms such as Jira, Azure DevOps, Asana, Airtable, or similar tools.

Preferred

• Telecommunications industry experience.
• Experience supporting Network Technology, Network Infrastructure, Engineering, Operations, Cloud, Data, AI, or Application Development organizations.
• PMP, Scrum Master, SAFe, or related certifications.
• Experience managing onshore and offshore delivery teams.
• Consulting or professional services experience.

What You'll Do

• Serve as the primary delivery leader for a portfolio of telecommunications client engagements.
• Lead multiple complex programs from initiation through execution, monitoring, and successful delivery.
• Build trusted advisor relationships with customer stakeholders and executive leadership teams.
• Manage program scope, timelines, budgets, KPIs, dependencies, risks, and business outcomes.
• Partner closely with Account Managers to identify growth opportunities and support strategic account expansion.
• Act as the bridge between customers, consulting leadership, and delivery teams to ensure successful outcomes.
• Lead and develop multidisciplinary teams while fostering accountability, engagement, and performance.
• Facilitate executive status reviews, steering committee meetings, and program governance activities.
• Drive operational excellence, process improvement, and scalable delivery practices.
• Support initiatives including network modernization, cloud transformation, AI and automation programs, engineering operations, and digital transformation efforts.