Program Manager (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

ClearCaptions, LLC is seeking a Program Manager to drive large, cross-functional programs across business units and product teams. You will align strategy, development, and technical execution through SDLC and Stage Gate controls, manage budgets, risks, and governance, and lead multiple projects with dependency management and stakeholder alignment.

The role requires strong leadership, executive communication, and the ability to influence without direct authority, with travel up to 10%.

Qualifications

• Bachelor's degree in computer science, information systems, business, or related field; master’s preferred.
• Minimum 8 years in program/project/technical delivery; telecom experience preferred (3+ years).
• Experience managing complex cross-functional programs across multiple teams and units.
• Strong knowledge of SDLC, Agile methodologies, Stage Gate governance.
• Experience budgeting, forecasting, and resource planning for programs.
• Excellent facilitation and leadership skills across stakeholders.

Responsibilities

• Leads end-to-end program management across multiple projects aligned to strategy.
• Develops integrated program plans with schedules, milestones, dependencies, and resources.
• Oversees product lifecycle stages with Stage Gate governance and approvals.
• Manages program budgets, financials, and resource planning.
• Drives risk/issue/change management and reporting to leadership.
• Collaborates with Strategy Partner, Product Managers, and engineering teams.

Skills

SDLC

Agile methodologies

JIRA

Confluence

Executive communication

Stakeholder management

Facilitation

Education

Bachelor's degree in CS/IS/Business

Master’s degree preferred

Tools

MS Teams

Slack

Job description

Summary:

The Program Managerwill support executive sponsors, business owners, and product leaders in delivering strategic programs that achieve key organizational goals and objectives. The Program Managerwilllead complex, cross-functional programs that span multiple business units and consist of multiple interdependent projects. This role ensures alignment between business strategy, product development, and technical execution across the full product lifecycle. Thisrolewill oversee program planning, integrated delivery,financial management, and governance, ensuring adherence to SDLC, Agile methodologies, and Stage Gate controls. Responsibilities include managing cross-team dependencies, risks, issues, and program-level changes to ensure successful delivery of products, platforms, and services. The Program Manager will also contribute to continuous improvement initiatives to enhance delivery capabilities across the organization.

What This Role Does:

• Leads end-to-end program management across multiple related projects, ensuring alignment to strategic businessobjectives.
• Develops andmaintainsintegrated program plans, including schedules, milestones, dependencies, and resource allocation.
• Overseesproduct development lifecycle stages, ensuring readiness and approval at each phase (Stage Gate governance).
• Manages program financials, including budgeting, forecasting, and tracking (CapEx/OpEx).
• Manages capacity, resource constraints, and competing priorities across projects within the program.
• Drives program decision making and alignment with the business ensuring compliance regulation is met across projects.
• Matrix management of project managers.
• Prepares operational readiness plan to ensure sustained adoption across the organization as projects are implemented.
• Drives project delivery of project milestones in alignment with strategy plan.
• Supports Strategy Business Partner with vendor management pertinent to the programs.
• Collaborates closely with theStrategy Business Partner, Stakeholders,and Project teams.
• Partnerswith Product Managers and Business Owners to supportthedevelopment, deployment, and deliveryof product and service.
• Collaborateswith engineering, architecture, and IT teams to ensure coordinated execution across technical workstreams.
• Identifiesand managescross-team dependencies, ensuring alignment across multiple functions and teams.
• Monitorsprogram health through KPIs and performance metrics, providing regular reporting to senior leadership and stakeholders.
• Leadsrisk, issue, and escalation management, including diagnosing challenges and driving resolution strategies.
• Drivesoperational readiness and change management efforts to support successful implementation and adoption.
• Provides cross-functionalleadership and influence to achieve programobjectiveswithout direct authority.
• Ensuresprograms are delivered within scope, budget, and timeline constraints.
• Overseesdeployment and integration activities, ensuring successful product release and adoption.
• Contributesto the development and maturity of PMO methodologies, tools, templates, and governance frameworks.
• Promotescontinuous improvement,identifyingopportunities to increase efficiency, innovation, and delivery effectiveness.
• Performs other duties as assigned.

What You Will Bring:

• A bachelor’s degree in computer science, information systems, business, or related field isrequired; a master’s degree in business administration or project management is preferred.Equivalent combinations of education and relevant experience will be considered.
• A minimumof eight (8)years of experience in program management, project management, or technical delivery roles, with emphasis on technology and product developmentisrequired,10 years is preferred.
• A minimum of three (3) years of most recent experience managing programs in the telecom industry in one ofthe followingareas: mobile, IoT devices, telephony services.
• Demonstrated experience managing complex, cross-functional programs across multiple teams and business units.
• Demonstrateabilityto manage more than one program simultaneously.
• Strong knowledge of:
  • Software Development Lifecycle (SDLC)
  • Agile methodologies and tools (e.g., JIRA, Confluence)
  • Stage Gate / execution governance frameworks
• Proven ability to manage program budgets, financials, and resource planning.
• Excellent facilitation and leadership skills, with the ability to drive alignment across business and technical stakeholders.
• Strong analytical and problem-solving skills, including the ability to diagnose and resolve technical and operational issues.
• Experience defining, tracking, and reporting program performance metrics.
• Experience leading programs involving:
  • Telecom Transformation Programs
  • Infrastructure Programs
  • Cloud Migrations
• Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Strong communicationand presentation skills across all levels of theorganizationincluding executive communication.
• Proficiencywith Microsoft Office tools and modern collaboration platforms (e.g., MS Teams, Slack).
• Self-starter with strong organizational and time management skills, capable of handling multiple priorities in a fast-paced environment.
• Ability to work collaboratively to foster a results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, andmaintainconfidentiality.
• Willingness and ability to work flexible hoursas neededand travel up to 10%,which mayincludeoccasional overnight travel.

Preferred:

• Experience working as a Project Manager, BusinessAnalystor Business Systems Analyst.
• Experience in telecommunications and/or compliance-driven environments.
• Active PMP orPgMPcertification (PMI).
• Agile training and/or certification.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%)

Work Environment:

100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel isrequired, approximately10%, and may include overnight and out-of-state trips.