Program Manager - Supply Chain

World Wide Technology; Maryland Heights (MO); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health & Vision

401k Matching

PTO & Holidays

Tuition Reimbursement

Employee Discounts

Job summary

World Wide Technology (WWT) seeks a Program Manager to plan and implement multi-stream programs, building program structure and applying lessons learned for continuous improvement across supply chain and other business areas.

You will lead cross-functional teams, manage P&L impact, schedules, risks, and customer relationships, delivering on milestones while expanding the program and identifying new opportunities.

Qualifications

• Three to five years' project and/or program management experience.
• Three to five years' proven experience leading cross-functional teams.
• Previous experience in a customer facing role with strong presentation and relationship skills.
• Excellent understanding of financial processes; ability to forecast trends and manage change.
• Excellent understanding of the contract process; ability to negotiate scope, cost and schedule.
• Previous experience in a supply chain environment preferred.
• Strong communication skills (written, verbal, and presentation).
• Proficiency with MS Office tools and MS Project.

Responsibilities

• Monitor and control program P&Ls to drive strong financial performance.
• Drive continuous improvement in value to the customer and operational performance.
• Build trust with client executive sponsors.
• Develop a Trusted Advisor relationship with Customers.
• Ensure customer satisfaction and SLA's are met.
• Develop Incremental business that extends the program and identifies new opportunities with the customer.
• Build high performing cross-functional teams and manage cross-functional issues.
• Manage schedule, scope, and milestone performance of the program.
• Oversee day-to-day program/projects to grow the business.
• Manage major issue resolution and risk mitigation.

Skills

Program management

Cross-functional leadership

Customer facing

Financial acumen

Contract management

Communication

Education

Bachelor's Degree or equivalent

Tools

MS Project

Excel

PowerPoint

Outlook

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

JOB SUMMARY:

The Program Manager plans and implements program(s) which are comprised of multiple dependent work streams (subprojects). Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure. Incorporates lessons learned into continuous process improvement actions either within supply chain or elsewhere in the business.

RESPONSIBILITIES:

• Monitor and Control operations impact to Program P&Ls to drive strong financial performance.
• Drive continuous improvement in both value to the customer and financial/operational performance.
• Build trust with client executive sponsors.
• Develop a Trusted Advisor relationship with Customers.
• Ensure customer satisfaction and SLA's are met.
• Develop Incremental business that extends the program and/or identifies new business opportunities with the customer.
• Build high performing cross-functional teams on programs managed. Manage WWT cross functional issues. Ensure all functions within WWT are performing to program expectations.
• Manage schedule, scope, and milestone performance of the program.
• Manage the day-to-day program/projects as needed to grow the business.
• Manage major issue resolution and risk mitigation.

QUALIFICATIONS:

• Bachelor's Degree or equivalent work experience.
• Three to five years' project and/or program management experience.
• Three to five years' proven experience leading cross-functional teams, i.e.: sales/business development/operations management.
• Previous experience in a customer facing role. Must have strong presentation and relationship building skills.
• Excellent understanding of financial processes. Able to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
• Previous experience working in a supply chain environment preferred.
• Ability to work independently and aggressively track to project timelines.
• Strong communication skills (written, verbal, and presentation).
• Strong MS office skills (Excel, PowerPoint, Outlook, etc)
• Proficiency in working with project management software, i.e.: MS Project.

Compensation/ Benefits:

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $90,000 to $115,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team