Services Operations Sr. Analyst

World Wide Technology; Maryland Heights (MO); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Health and Wellbeing

Financial Benefits

Paid Time Off

Additional Perks

Job summary

World Wide Technology is seeking a Services Operations Lead to support Financial Services clients in the United States. You will oversee operations from Sales through Delivery, aligning account processes, pricing, contracts, and finances to standardize activities.

The role emphasizes leadership, collaboration, and process discipline across multiple teams. Preferred candidates have experience in management consulting or IT services, strong communication, and the ability to work in a fast-paced

Qualifications

• 1-3+ years of management experience.
• 3-5 total years of professional experience.
• Experience in a Management Consulting/IT Services Organization.
• Strong leadership, diplomatic and motivational skills.
• Excellent communication and interpersonal skills.
• Self-directed and adaptable to change.

Responsibilities

• Lead business operations for Services from Sales through Delivery.
• Partner with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads.
• Develop and manage account processes around opportunity management, pricing, contract management, financial management, and resource management.
• Assist Sales and Delivery leads to ensure consistent and timely application of Services operations processes.
• Prepare materials for weekly, monthly, and quarterly Services portfolio reviews.
• Assist with overall account operations as needed.

Skills

Leadership

Problem solving

Communication

Interpersonal skills

Agile processes

Tools

Kanban

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world‑class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

What will you be doing?

World Wide Technology has an opportunity available for a Services Operations Lead to support our Financial Services customers.

WWT's services are focused on leading edge technologies and related Services whether in Network Automation and Infrastructure as Code, expansion of DevOps in to the infrastructure Operations or Cybersecurity/resiliency and AIOps.

Responsibilities:

• Lead business operations for Services from Sales through Delivery
• Partner closely with Account Leadership, Sales, Contract Management, Finance, Project Coordinators and Delivery Leads
• Develop and manage account processes and procedures around opportunity management, solution pricing, contract management, financial management, and resource management in an effort to consolidate and standardize core account activities
• Assist Sales and Delivery leads to ensure consistent and timely application of Services operations processes
• Prepare materials for weekly, monthly, and quarterly Services portfolio reviews
• Assist with overall account operations as needed

Qualifications

• 1-3+ years of management experience
• 3-5 total years of overall professional experience
• Experience working inside of a Management Consulting/IT Services Organization
• Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Proven ability to work creatively and analytically in a problem‑solving environment demonstrating teamwork, innovation and excellence
• Detailed understanding of Global Leadership goals & initiatives
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Self‑directed, with the ability to adapt to change and competing demands
• Experience with Agile processes, e.g., Kanban board‑driven development projects
• Strong business acumen & interpersonal skills; ability to negotiate with business partners

Want to learn more about Consulting Services? Check us out on our platform:

https://www.wwt.com/consulting-services

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $84,000 to $105,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [e-mail].