Service Delivery Manager - Supply Chain

World Wide Technology; Maryland Heights (MO); On-site; USD 119,000 - 149,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company matching

Profit sharing

Tuition reimbursement

PTO & holidays

Parental leave

Sick leave

Employee discount

Job summary

World Wide Technology (WWT) is seeking aSenior Program Manager to own end-to-end service delivery across assigned programs in a dynamic enterprise environment. You will partner with the Service Delivery Executive to drive outcomes, align with customer goals, and coordinate cross-functional teams to maintain performance and growth.

You will leverage financial acumen and contract negotiation skills to optimize program health, while mentoring teams and advancing strategic initiatives that enhance

Qualifications

• 5+ years of program management experience, preferably with large scale programs.
• Ability to communicate at VP level and lead cross-functional teams.
• Strong understanding of financial processes and contract management.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Own all service delivery activities within assigned programs.
• Assist the Service Delivery Executive in the programs they manage.
• Understand the goal of the customer and account team to drive decisions.
• Act as a business consultant to customer, account team and related business units during onboarding and growth.
• Collaborate with cross-functional service lines to meet business expectations.

Skills

Executive presence

VP-level communication

Inspirational leadership

Cross-functional leadership

Financial acumen

Contract negotiation

Strong communication

MS Project

Excel

PowerPoint

Education

Bachelor's degree or equivalent

Tools

MS Project

Excel

PowerPoint

Outlook

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Responsibilities

• Be the single point of ownership and accountability for all service delivery related activities within their assigned program(s).
• Assist the Service Delivery Executive in the programs they manage.
• Understand the goal of the customer and account team to drive decisions.
• Act as a business consultant to customer, account team and related business units during both new program onboarding and service line growth within legacy accounts.
• Work with cross functional service line groups to identify, anticipate and resolve customer pain points to meet agreed upon success criteria.
• Direct resources outside of department to accomplish goals and objectives leading to a positive customer experience
• Partner with cross functional service lines to implement changes in workflow and work scope to meet business expectations.
• Drive revenue recognition, manage efficiencies, drive productivity, and hold cross functional service lines accountable to the financial health of a program.
• Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery activities
• Build, develop, and lead direct and matrix teams for customer execution while growing talent through internal development and hiring.
• Act as a change agent, balancing organization needs with customer expectations.
• Act as lead within internal projects that help grow the service lines others manage.

Job Qualifications

• Executive presence.
• Ability to communicate at VP level to help in delivery of large complex programs, over all roles working in account.
• Inspirational leader that can rally a team to meet customer objectives.
• 5+ years of program management experience, preferably with large scale programs.
• Demonstrated ability to think critically to manage multiple lines of services simultaneously.
• Solid understanding of the "best practices" and processes for all of WWTs service lines (e.g. xTC, ATC, PS, Staffing, etc.).
• Ability to develop and maintain the ongoing collaborative relationships with all cross functional groups at WWT (e.g. sales, xTC operations, BD, legal, finance, quality, I.T., etc).
• 5+ years of proven experience leading cross-functional teams, i.e.: sales/business development/operations management.
• Bachelor's Degree or equivalent work experience.
• Excellent understanding of financial processes. Able to create pro forma, track project metrics, forecast future trends and manage change.
• Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
• Ability to work independently and aggressively track to project timelines.
• Strong communication skills (written, verbal, and presentation).
• Strong MS office skills (Excel, PowerPoint, Outlook, etc)
• Proficiency in working with project management software, i.e.: MS Project.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $119,000 - $149,000. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer