Global Relationship Manager

Genpact LLC, USA-ADMCTK; New York (NY); Hybrid; USD 165,000 - 235,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager to build and manage relationships with Life Sciences sales organizations, shaping go-to-market strategies and data-driven promotional plans. You will lead industry insights development and collaborate with senior leadership to drive new deals and successful deal conversions.

This hybrid role focuses on delivering measurable client value, optimizing processes, and mentoring a high-performing team to sustain growth and client satisfaction.

Qualifications

• Bachelor/Master level business education and ITIL certs preferred.
• Experience in client relationship management and cross-functional collaboration is expected.
• Familiarity with life sciences sales or similar industries is a plus.

Responsibilities

• Develop and maintain relationships with Life Sciences sales organizations and create go-to-market strategies to drive growth.
• Develop data strategies that inform promotional planning and execution for clients.
• Lead development of industry insights capabilities to enhance client value and inform business decisions.
• Collaborate with senior leadership to build momentum for new deals and ensure deal conversion.
• Project manage internal cross-functional client issue resolution and respond timely.

Skills

Client Relations

Relationship Management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

ITIL Foundation Certificate in IT Service Management

Tools

CRM Systems

Job description

Global Relationship Manager Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Responsibilities

• Develop and maintain relationships with Life Sciences sales organizations and create effective go-to-market strategies to drive growth.
• Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.
• Lead the development of industry insights capabilities to enhance client value and inform business decisions.
• Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.
• Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.
• Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.
• Promote a culture of trust, respect, and transparency within both the team and client relationships.
• Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process.
• Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.
• Translate high-level strategies into executable plans that drive business success and customer satisfaction.
• Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital.
• Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.
• Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.
• Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics
• Certifications ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills Client Relations, Customer Relationship Management (CRM), Supplier Relationship Management

Additional Job Location - Job Type Regular Master Skill List - Relationship Management Remote Type - Hybrid Work Shift - Day Job (United States of America)

The approximate annual base compensation range for this position is: 165,300 to 235,000 USD “Los Angeles California-based candidates are not eligible for this role"

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.