Program Manager - Self-Directed Services

Orion Associates Incorporated; Golden Valley (MN); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Work from home eligibility after 3 mm

Full-time benefits

Job summary

The Orion ISO Program Manager role in Golden Valley, MN, leads the financial aspects of self-directed services and supervises a team of ISO Coordinators. The position includes maintaining a partial caseload and coordinating with county and internal departments, while ensuring policy compliance and effective service delivery.

Ideal candidates bring strong multitasking, analytical skills, and proficiency in MS Excel/Word, plus a 4-year degree preference and supervisory experience.

Qualifications

• Must multitask and maintain high standard of professional customer service.
• Creative, critical thinking and strong analytical skills required.
• Proficiency with Microsoft Office (Excel and Word).
• Successful DHS background check clearance and driving record per policy.
• 4-year degree preferred in related fields and supervisory experience is a plus.

Responsibilities

• Directly supervise team of 15 ISO Coordinators.
• Train, onboard, and evaluate employees.
• Facilitate staff meetings and supervise DHS policy implementation.
• Act as liaison between participant, county, and organization.
• Monitor, manage, and audit budgets; provide customer service via calls and email.
• Develop internal processes and contribute to strategic planning.

Skills

Multitasking

Customer service

Analytical skills

Verbal communication

Written communication

Education

4-year degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: Orion ISO Program Manager

Location: Golden Valley, MN

Wage: $63,000 annual salary including Full-Time benefits

Schedule: Monday-Friday typical daytime business hours. Work from home eligible after 3 months of employment.

Job Summary:

The Orion ISO Program Manager oversees the financial aspects of self-directed services for people with disabilities, the elderly, and other waiver programs. The Program Manager’s primary responsibility is to supervise a team of service coordinators who act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing. This position will also include maintaining a partial caseload of participants.

Essential Job Duties:

• Directly supervise team of 15 ISO Coordinators
• Train, onboard, and evaluate employees
• Facilitate staff meetings
• Administer DHS policy through training and supervision
• Act as a liaison between the participant, county, and organization
• Understand and implement self-directed program requirements
• Monitor, manage, and audit budgets
• Provide customer service via telephone and email to participants
• Identify and resolve barriers within the department
• Work across departments for strategic planning
• Develop internal processes and procedures

Required Qualifications:

• Must have the ability to multitask and maintain a high standard of professional customer service.
• Creativity, critical thinking, and strong analytical skills required.
• Proficiency in Microsoft Office (i.e., Microsoft Excel and Word).
• Successful clearance of Department of Human Services background check
• Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy

Preferred Qualifications:

• 4-year degree preferred in Human Services, Psychology, Social Work, Sociology or Communications.
• Supervisory and organizational development experience preferred
• Demonstrate success supervising employees and show effective verbal and written skills with the ability to communicate complex concepts to all individuals.
• Ability to anticipate issues, problem-solve with innovative ideas, and execute a strategic plan.
• Preferred experience working within the social service field