Program Manager – Self-Directed Services & Budgets

Meridian Services; Golden Valley (MN); Hybrid; USD 57,000 - 69,000; Full time

Job summary

Meridian Services in Golden Valley, MN seeks an Orion ISO Program Manager to oversee the financial aspects of self-directed services and supervise a team of service coordinators. The role includes maintaining a partial caseload and coordinating with county and internal departments such as payroll and billing.

The position requires strong leadership, budgeting skills, and DHS policy knowledge. Remote work eligibility begins after 3 months of employment, with a typical Monday–Friday daytime

Qualifications

• Ability to multitask while maintaining high customer service.
• Creativity, critical thinking, and strong analytical skills.
• Proficiency with Microsoft Office (Excel and Word).
• Successful DHS background check clearance.
• Successful Motor Vehicle background check and acceptable driving record per Company Policy

Responsibilities

• Directly supervise a team of 15 ISO Coordinators
• Train, onboard, and evaluate employees
• Facilitate staff meetings
• Administer DHS policy through training and supervision
• Act as a liaison between the participant, county, and organization
• Understand and implement self-directed program requirements
• Monitor, manage, and audit budgets
• Provide customer service via telephone and email to participants
• Identify and resolve barriers within the department
• Work across departments for strategic planning
• Develop internal processes and procedures

Skills

Multitasking

Analytical thinking

Communication skills

Problem solving

Team coordination

Education

Bachelor's degree preferred in Human Services or related

Tools

Microsoft Excel

Microsoft Word

Job description

Meridian Services in Golden Valley, MN seeks an Orion ISO Program Manager to oversee the financial aspects of self-directed services and supervise a team of service coordinators. The role includes maintaining a partial caseload and coordinating with county and internal departments such as payroll and billing.

The position requires strong leadership, budgeting skills, and DHS policy knowledge. Remote work eligibility begins after 3 months of employment, with a typical Monday–Friday daytime