Program Manager, RPM Operations & Revenue

Essen Health Care; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Essen Health Care, a leading multispecialty medical group in New York, seeks a Program Manager for Remote Patient Monitoring (RPM) to oversee operational, financial, and clinical aspects of the RPM program within Essen House Calls.

You will manage enrollment, device deployment, patient engagement, billing, regulatory compliance, and staff supervision, driving improvements in outcomes, documentation, and program scalability.

Qualifications

• Bachelor's degree in Healthcare Administration or related field.
• 3–5 years of clinical or care management experience.
• 2–3 years of healthcare leadership experience.
• Experience with Remote Patient Monitoring or telehealth programs.
• Knowledge of CMS billing requirements and compliance standards.
• Experience using EHR systems and healthcare analytics tools.

Responsibilities

• Oversee day-to-day operations of the RPM program.
• Monitor monthly RPM enrollment, billing, and reimbursement performance.
• Ensure CMS CPT billing compliance and collaborate with Revenue Cycle Management.
• Track program margin and identify operational inefficiencies.
• Present weekly performance dashboards to leadership.
• Hire, train, and supervise RPM Care Coordinators.
• Conduct productivity monitoring and performance evaluations.
• Establish clear daily, weekly, and monthly output expectations.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations.
• Conduct routine audits of documentation and workflow adherence.
• Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.
• Maintain high standards of patient safety and quality of care.
• Oversee RPM device vendors and platform performance.
• Ensure seamless EHR integration and data accuracy.
• Collaborate with IT to troubleshoot connectivity or transmission issues.
• Evaluate new RPM technologies and recommend system improvements.
• Develop strategies to improve patient retention and adherence.
• Ensure patients receive proper education and support for device usage.
• Address barriers to participation and improve satisfaction metrics.

Skills

Leadership

Operations management

CMS knowledge

HIPAA compliance

Data-driven decisions

Communication skills

Education

Bachelor's degree in Healthcare Administration or related field

Tools

EHR systems

Healthcare analytics tools

Job description

Essen Health Care, a leading multispecialty medical group in New York, seeks a Program Manager for Remote Patient Monitoring (RPM) to oversee operational, financial, and clinical aspects of the RPM program within Essen House Calls.

You will manage enrollment, device deployment, patient engagement, billing, regulatory compliance, and staff supervision, driving improvements in outcomes, documentation, and program scalability.