Program Manager – Remote Patient Monitoring (RPM)

Essen Health Care; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Essen Health Care, a leading multispecialty medical group in New York, seeks a Program Manager for Remote Patient Monitoring (RPM) to oversee operational, financial, and clinical aspects of the RPM program within Essen House Calls.

You will manage enrollment, device deployment, patient engagement, billing, regulatory compliance, and staff supervision, driving improvements in outcomes, documentation, and program scalability.

Qualifications

• Bachelor's degree in Healthcare Administration or related field.
• 3–5 years of clinical or care management experience.
• 2–3 years of healthcare leadership experience.
• Experience with Remote Patient Monitoring or telehealth programs.
• Knowledge of CMS billing requirements and compliance standards.
• Experience using EHR systems and healthcare analytics tools.

Responsibilities

• Oversee day-to-day operations of the RPM program.
• Monitor monthly RPM enrollment, billing, and reimbursement performance.
• Ensure CMS CPT billing compliance and collaborate with Revenue Cycle Management.
• Track program margin and identify operational inefficiencies.
• Present weekly performance dashboards to leadership.
• Hire, train, and supervise RPM Care Coordinators.
• Conduct productivity monitoring and performance evaluations.
• Establish clear daily, weekly, and monthly output expectations.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations.
• Conduct routine audits of documentation and workflow adherence.
• Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.
• Maintain high standards of patient safety and quality of care.
• Oversee RPM device vendors and platform performance.
• Ensure seamless EHR integration and data accuracy.
• Collaborate with IT to troubleshoot connectivity or transmission issues.
• Evaluate new RPM technologies and recommend system improvements.
• Develop strategies to improve patient retention and adherence.
• Ensure patients receive proper education and support for device usage.
• Address barriers to participation and improve satisfaction metrics.

Skills

Leadership

Operations management

CMS knowledge

HIPAA compliance

Data-driven decisions

Communication skills

Education

Bachelor's degree in Healthcare Administration or related field

Tools

EHR systems

Healthcare analytics tools

Job description

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Position Title:Program Manager – Remote Patient Monitoring (RPM)

Job Summary : The Program Manager – Remote Patient Monitoring (RPM) is responsible for the operational, financial, and clinical oversight of the RPM program within Essen House Calls.

This leader will manage enrollment, device deployment, patient engagement, clinical workflows, billing capture, regulatory compliance, and staff supervision. The role requires a strong blend of healthcare operations expertise, clinical understanding, technology fluency, and revenue accountability.

The Program Manager will drive measurable improvements in patient outcomes, documentation accuracy, billing performance, and program scalability.

Responsibilities

Operational Leadership

• Oversee day-to-day operations of the RPM program.

Financial & Revenue Oversight

• Monitor monthly RPM enrollment, billing, and reimbursement performance.
• Ensure compliance with CMS guidelines for CPT billing requirements.
• Partner with Revenue Cycle Management to reduce denials and optimize billing capture.
• Track program margin and identify operational inefficiencies.
• Presentweeklyperformance dashboards to leadership.

KPI Ownership & Performance Accountability

• Own and manage performance metrics including:
• ≥90% patient transmission adherence
• ≥90% monthly billing capture rate
• ≤ 5% documentation error rate
• <48-hour response time for abnormal clinical alerts
• Implement corrective action plans when KPIs fall below target thresholds.

Team Leadership & Supervision

• Hire, train, and supervise RPM Care Coordinators.
• Conduct productivity monitoring and performance evaluations.
• Establish clear daily, weekly, and monthly output expectations.
• Foster a culture of accountability, collaboration, and continuous improvement.

Clinical & Regulatory Oversight

• Ensure RPM services comply with Medicare, Medicaid, and HIPAA regulations.
• Conduct routine audits of documentation and workflow adherence.
• Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.
• Maintain high standards of patient safety and quality of care.

Technology & Vendor Management

• Oversee RPM device vendors and platform performance.
• Ensure seamless EHR integration and data accuracy.
• Collaborate with IT to troubleshoot connectivity or transmission issues.
• Evaluate new RPM technologies and recommend system improvements.

Patient Engagement & Experience

• Develop strategies to improve patient retention and adherence.
• Ensure patients receive proper education and support for device usage.
• Address barriers to participation and improve satisfaction metrics.

Qualifications

Educational Qualifications

• Required: Bachelor's degree in Healthcare Administration or related field
• 3-5 years of clinical or care management experience
• Minimum 2-3 years of healthcare leadership experience
• Experience with Remote Patient Monitoring or telehealth programs
• Knowledge of CMS billing requirements and compliance standards
• Experience using EHR systems and healthcare analytics tools

Preferred

• Master’s degree (MHA, MBA, MSN, or related field)
• Certification in Case Management (CCM)
• Certification in Healthcare Information Systems (CPHIMS)
• Experience in population health or value-based care programs

Key Competencies

• Strong operational and financial acumen
• Data-driven decision-making
• Expertise in CMS and HIPAA compliance
• Ability to translate analytics into workflow improvements
• Excellent leadership and communication skills
• High level of organizational accountability

Pay Rate $90,000- $100,000 Annually + performance-based bonus

Location:Required to be in Bronx-based officelocation5 days a week

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.