Program Manager: Revenue Cycle Education

Halifax Health ExpressCare; Daytona Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

A healthcare organization in Daytona Beach is seeking a Program Manager for Revenue Cycle Education. This role involves developing and maintaining onboarding programs, creating training materials, and analyzing KPIs to enhance training effectiveness. The ideal candidate will have strong analytical skills and experience in compliance regulations, and will work closely with leadership to ensure training needs are met. This is a full-time position offering opportunities for professional development.

Qualifications

• Experience in developing and maintaining education programs.
• Ability to analyze KPIs and identify trends.
• Familiarity with compliance regulations.

Responsibilities

• Develop and maintain onboarding and continuing education programs for all revenue cycle teams.
• Create training material including learning management modules and job aides.
• Analyze KPIs to identify trends and develop targeted trainings.
• Oversee staff progress toward professional certifications.
• Provide premier customer service to meet role needs and maintain security policies.

Skills

Analytical skills

Customer service

Collaboration

Training development

Compliance knowledge

Customer service

Tools

Learning Management System (LMS)

Job description

Program Manager: Revenue Cycle Education page is loaded## Program Manager: Revenue Cycle Educationlocations: US-FL-Daytona Beachtime type: Full timeposted on: Posted Todayjob requisition id: JR104421Day (United States of America)Program Manager: Revenue Cycle Education· Develop and maintain onboarding and continuing education programs for all revenue cycle teams.· Create training material to include but not limited to learning management modules, job aides, case studies, host sessions with end-user and leadership groups alike· Ensure training material reflects compliant content for regulatory requirements that apply to all functional areas. In addition, content should be updated for all education programs based on changes to respective sources with expectation of having no less than annual review.· Collaborate with teams to ensure auditing results in feedback loops with supervisors, managers and other leadership to ensure training needs are met for employees who need assistance· Analyze KPIs (e.g. AR days, denial rates, coding accuracy, DNBs and claim edit errors) to identify trends, identify the root cause and develop targeted trainings for delivery tracking outcomes with leadership· Collaborate with senior leadership in all revenue cycle and external departments to align training programs with respective departmental goals· Coordinate with IT and revenue cycle leaders for workflow changes based on system upgrades, enhanced workflows are decided on with leadership and educated to impacted parties· Ensure education is provided on systems used in respective departments· Oversee staff progress toward achieving and maintaining professional certifications· Provide premiere customer service to ensure that customer satisfaction is met to meet the needs of their role· May be assigned operational workload or workqueues assignments for respective assigned revenue cycle departments that need intervention at direction of senior leadership· Promote and adhere to departmental and organizational information security policies, standards and procedures· Perform other related duties incidental to the work described hereinlocations: US-FL-Daytona Beachtime type: Full timeposted on: Posted 30+ Days Ago