Revenue Cycle Management Training Coordinator

University Physicians' Association; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Knoxville, TN is looking for a Training Coordinator to develop and deliver training programs for all phases of the healthcare revenue cycle. Key responsibilities include creating comprehensive training materials, conducting onboarding sessions, and supporting implementations. Ideal candidates should have experience in healthcare training, excellent communication skills, and the ability to adapt content based on industry updates. This position may require some light lifting and manual dexterity for office tasks.

Qualifications

• Experience in developing training materials for healthcare revenue cycle processes.
• Familiarity with patient registration, insurance verification, coding, and billing.
• Ability to conduct training sessions and provide coaching.

Responsibilities

• Develop and maintain training programs for revenue cycle functions.
• Conduct onboarding and ongoing training sessions.
• Collaborate with leadership to assess training needs.

Job description

Position Summary

Responsible for developing, coordinating, and delivering training programs related to all phases of the healthcare revenue cycle. This includes patient registration, insurance verification, coding, charge capture, billing, claims submission, payment posting, and denial management. The coordinator ensures content complies with organizational policies and industry standards to optimize revenue performance and compliance.

Job Duties

This description is a general statement of required major duties and does not exclude other duties as assigned:

1. Develop and maintain comprehensive training materials for all revenue cycle functions.
2. Conduct onboarding and ongoing training sessions for team members.
3. Provide application and system training to RCM Clients.
4. Collaborate with leadership and quality assurance to identify training needs based on audit results, process changes, and compliance updates.
5. Monitor payer updates, regulatory changes, and industry best practices; integrate these into training content.
6. Support system implementations and upgrades by training staff on workflow and software updates.
7. Track and report training completion, effectiveness, and staff performance.
8. Provide one-on-one coaching and mentorship for team members as needed.
9. Maintain knowledge of department manuals and standard operating procedures to effectively perform duties.

Physical Demands

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Light lifting could be required.