Program Manager, Quality Systems & ServiceNow Validation

WhiteCap Search; Bridgewater (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Whitecap Search seeks an experienced leader to drive a large-scale, multi-workstream Quality Systems and ServiceNow validation program. The role requires coordinating IT, Quality, Validation, and business stakeholders while aligning priorities and dependencies.

Ideal candidate has a track record in complex, cross-functional programs within regulated environments and strong executive communication skills to translate technical concepts for business leaders.

Qualifications

• 7 years of Project or Program Management experience leading large-scale, enterprise-wide initiatives.
• Experience delivering enterprise technology initiatives within regulated Quality, Compliance, or IT environments.
• Deep understanding of GxP regulations with CSV lifecycle experience.
• Ability to influence stakeholders and drive consensus without direct authority.

Responsibilities

• Lead the planning, execution, and delivery of a large-scale, multi-workstream Quality Systems and ServiceNow validation program.
• Coordinate cross-functional efforts across IT, Quality, Validation, and key business stakeholders.
• Develop and maintain project plans, roadmaps, milestones, risk registers, issue logs, and communication plans.
• Facilitate executive steering committee meetings, project status updates, and stakeholder workshops.
• Drive alignment across technical and business teams while managing competing priorities and dependencies.
• Partner with business leaders to support organizational change management and user adoption.
• Identify, assess, and mitigate program risks, dependencies, and roadblocks.
• Ensure teams stay focused on deliverables, timelines, and strategic objectives.
• Translate complex technical concepts into clear business communications for executives.
• Foster collaboration, accountability, and transparency across stakeholders.
• Support go-live planning, deployment activities, hypercare, and stabilization.
• Ensure all activities comply with GxP regulations and quality standards, including validation docs and audits.

Skills

Cross-functional leadership

Executive communication

Stakeholder influence

Agile / hybrid delivery

Project governance

Tools

ServiceNow

Job description

Whitecap Search seeks an experienced leader to drive a large-scale, multi-workstream Quality Systems and ServiceNow validation program. The role requires coordinating IT, Quality, Validation, and business stakeholders while aligning priorities and dependencies.

Ideal candidate has a track record in complex, cross-functional programs within regulated environments and strong executive communication skills to translate technical concepts for business leaders.