Program Manager

WhiteCap Search; Bridgewater (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Whitecap Search seeks an experienced leader to drive a large-scale, multi-workstream Quality Systems and ServiceNow validation program. The role requires coordinating IT, Quality, Validation, and business stakeholders while aligning priorities and dependencies.

Ideal candidate has a track record in complex, cross-functional programs within regulated environments and strong executive communication skills to translate technical concepts for business leaders.

Qualifications

• 7 years of Project or Program Management experience leading large-scale, enterprise-wide initiatives.
• Experience delivering enterprise technology initiatives within regulated Quality, Compliance, or IT environments.
• Deep understanding of GxP regulations with CSV lifecycle experience.
• Ability to influence stakeholders and drive consensus without direct authority.

Responsibilities

• Lead the planning, execution, and delivery of a large-scale, multi-workstream Quality Systems and ServiceNow validation program.
• Coordinate cross-functional efforts across IT, Quality, Validation, and key business stakeholders.
• Develop and maintain project plans, roadmaps, milestones, risk registers, issue logs, and communication plans.
• Facilitate executive steering committee meetings, project status updates, and stakeholder workshops.
• Drive alignment across technical and business teams while managing competing priorities and dependencies.
• Partner with business leaders to support organizational change management and user adoption.
• Identify, assess, and mitigate program risks, dependencies, and roadblocks.
• Ensure teams stay focused on deliverables, timelines, and strategic objectives.
• Translate complex technical concepts into clear business communications for executives.
• Foster collaboration, accountability, and transparency across stakeholders.
• Support go-live planning, deployment activities, hypercare, and stabilization.
• Ensure all activities comply with GxP regulations and quality standards, including validation docs and audits.

Skills

Cross-functional leadership

Executive communication

Stakeholder influence

Agile / hybrid delivery

Project governance

Tools

ServiceNow

Job description

Whitecap Search is seeking an experienced professional to lead a large-scale, multi-workstream Quality Systems and ServiceNow validation program. This role requires a dynamic individual who can drive alignment across technical and business teams while effectively managing competing priorities and dependencies. The ideal candidate will have a proven track record of success in managing complex, cross-functional programs within regulated environments.

Responsibilities

• Lead the planning, execution, and delivery of a large-scale, multi-workstream Quality Systems and ServiceNow validation program.
• Coordinate cross-functional efforts across IT, Quality, Validation, and key business stakeholders.
• Develop and maintain project plans, roadmaps, milestones, risk registers, issue logs, and communication plans.
• Facilitate executive steering committee meetings, project status updates, and stakeholder workshops.
• Drive alignment across technical and business teams while effectively managing competing priorities and dependencies.
• Partner with business leaders to support organizational change management and user adoption.
• Proactively identify, assess, and mitigate program risks, dependencies, and roadblocks.
• Ensure project teams remain focused on critical deliverables, timelines, and strategic business objectives.
• Translate complex technical concepts into clear, business-focused communications for executive and non-technical audiences.
• Foster collaboration, accountability, and transparency across diverse stakeholder groups.
• Support go-live planning, deployment activities, hypercare, and post-implementation stabilization.
• Ensure all program activities comply with GxP regulations and quality standards, including validation documentation, audit readiness, and regulatory requirements.

Required Qualifications

• 7 years of Project or Program Management experience leading large-scale, enterprise-wide initiatives.
• Proven success managing complex, cross-functional programs with multiple workstreams and stakeholder groups.
• Experience delivering enterprise technology initiatives within regulated Quality, Compliance, or IT environments.
• Deep understanding of GxP regulations and experience ensuring compliance across program deliverables.
• Extensive Computer Systems Validation (CSV) experience, including:
  • Authoring and reviewing validation documentation (IQ/OQ/PQ)
  • Managing the end-to-end validation lifecycle
  • Ensuring compliance with regulatory requirements such as 21 CFR Part 11 and EU Annex 11
• Demonstrated ability to influence stakeholders and drive consensus without direct authority.
• Strong experience working in Agile, Hybrid, or mixed delivery environments.
• Excellent relationship-building skills with the ability to navigate complex organizations and diverse stakeholder personalities.
• Experience communicating effectively with both technical teams and executive business leaders.
• Strong executive presence with exceptional verbal, written, and presentation skills.
• Outstanding organizational, analytical, problem‑solving, and decision‑making abilities.

Preferred Qualifications

• Experience within the Pharmaceutical, Biotechnology, or Life Sciences industries.
• Hands-on experience with the ServiceNow platform, including Quality or GxP validation, IT Service Management (ITSM), platform implementations, or administration.
• PMP, PgMP, Scrum Master, or similar project management certifications are a plus.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.