Program Manager-ServiceNow

TechDigital Group; Santa Clara (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm is seeking an experienced Program Manager to oversee large-scale IT programs. The ideal candidate will have over 10 years of program management experience, including 5 years in complex SaaS environments. Strong skills in stakeholder management, Agile methodologies, and executive communication are essential. You will lead multiple Agile teams and manage customer support systems, contributing to the firm's ongoing success in delivering enterprise solutions.

Qualifications

• 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
• Proven experience in customer support systems and operations.
• Strong experience in stakeholder management and executive reporting.

Responsibilities

• Lead programs involving 5–10 Agile teams across geographies and business units.
• Communicate effectively with stakeholders and manage dependencies.
• Thrive in a fast-paced, highly matrixed SaaS environment.

Skills

Program/project management

Customer support systems

SAFe Agile methodologies

Stakeholder management

Organizational skills

Change management

Communication skills

Self-starter

Education

SAFe Program Consultant (SPC) or SAFe Agilist certification

Tools

Jira

Confluence

Aha!

Smartsheet

Miro

Job description

Program Manager – ServiceNow

• 10+ years of experience in program/project management, including 5+ years managing large-scale IT programs.
• Proven experience in customer support systems and operations (e.g., Zendesk, Salesforce Service Cloud, custom support portals, or internal ticketing systems).
• Deep familiarity with SAFe Agile, including Agile Release Trains (ARTs), PI Planning, and Lean Portfolio Management.
• Demonstrated ability to lead programs involving 5–10 Agile teams across geographies and business units.
• Strong experience in stakeholder management, executive reporting, and change management.
• Excellent organizational and communication skills.
• Self-starter with the ability to thrive in a fast-paced, highly matrixed SaaS environment.
• SAFe Program Consultant (SPC) or SAFe Agilist certification.
• Experience with tools such as Jira, Confluence, Aha!, Smartsheet, and Miro.
• Background in enterprise SaaS product delivery.
• Cross functional IT program management.
• Executive reporting & communication.
• Dependency management.
• Experience with PI Planning.