Manager – Client Services

Jade Global; Irving (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Jade Global is seeking a Manager – Client Services to oversee the implementation of complex ServiceNow SaaS enterprise systems. You will provide end-to-end functional validation leadership and guide a quality engineering team to resolve production issues.

The role emphasizes driving continuous improvement through test automation and AI-powered frameworks to support scalable, high-quality enterprise implementations.

Qualifications

• Bachelor’s degree or foreign equivalent in Engineering, Electronics & Telecommunication Engineering or related
• 3 years of experience in the job offered, as Test Engineer, Solution Architect or related position
• At least 3 years of experience with Xenon Test Management Tool, Selenium Automation Tool, HP Quality Center, JIRA, CPQ, Callidus, SOAP UI, Performance Testing using JMeter, Mobile Testing using Tosca, POSTMAN API Testing
• Scrum Master Certification

Responsibilities

• Oversee the implementation of ServiceNow systems, provide functional validation leadership, and lead a quality engineering team
• Drive continuous improvement initiatives through test automation and AI automation frameworks

Skills

Test leadership

Quality assurance

Scrum Master Certification

Education

Bachelor’s degree in Engineering or related field

Tools

Xenon Test Management Tool

Selenium

HP Quality Center

JIRA

CPQ

Callidus

SOAP UI

JMeter

Tosca

POSTMAN

Job description

Role Overview

The Manager – Client Services will oversee the implementation of complex ServiceNow SaaS enterprise systems, providing end-to-end functional validation leadership and leading a functional quality engineering team.

What You Will Do

You will assist in overseeing the implementation of ServiceNow systems, provide functional validation leadership, and lead a quality engineering team to resolve complex production issues.

Why It Might Be a Fit

You will drive continuous improvement initiatives through test automation and leverage AI automation frameworks to support scalable, high-quality enterprise implementations.

Requirements

• Bachelor’s degree or foreign equivalent in Engineering, Electronics & Telecommunication Engineering or related
• 3 years of experience in the job offered, as Test Engineer, Solution Architect or related position
• At least 3 years of experience with Xenon Test Management Tool, Selenium Automation Tool, HP Quality Control, JIRA, CPQ, Callidus, SOAP UI, Performance Testing using JMeter, Mobile Testing using Tosca, POSTMAN API Testing
• Scrum Master Certification