Program Manager (Operations Manager)

Internal Revenue Service; Covington (KY); On-site; USD 120,000 - 150,000; Full time

Job summary

Internal Revenue Service in Cincinnati seeks a senior manager for Planning and Analysis within Taxpayer Services. The role emphasizes long- and short-term planning, resource utilization, and process improvements aligned with agency goals.

The position requires leading large teams, coordinating with internal and external stakeholders, and ensuring programs meet budgets and performance metrics. Federal experience is not required; diverse backgrounds are welcome.

Qualifications

• Developing long- and short-term planning guidance
• Assessing resource utilization
• Modifying processes to meet agency goals
• Managing program budgets and monitoring effectiveness
• Reviewing proposals and analyzing policies
• Leading staff and coordinating with internal/external stakeholders
• Guidance in Strategic Human Resources and administration
• Oral and written communication to management
• Leading large organizations and projects with internal controls and audits

Responsibilities

• Lead planning and analysis activities for Taxpayer Services.
• Oversee resource allocation and budgeting processes.
• Coordinate audits and responses with oversight bodies (e.g., TIGTA/GAO).
• Provide leadership and guidance to managers and staff.

Skills

Oral and written communication

Leadership

Strategic HR

Project leadership

Financial management

Program budgeting

Proposal evaluation

Staff hours planning

Audits and compliance

Job description

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management - Cincinnati - Planning and Analysis This job (or announcement) is open to current permanent IRS competitive service employees in Taxpayer Services business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE - IR-0340-01:

You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.

To be qualified for this position your experience must include:

• Developing long-and short-term planning guidance
• Assessing resource utilization
• And making changes to current processes and procedures covering agency program goals and objectives
• Financial management principles, managing program budgets, monitoring program effectiveness, and recommending financially-sound operational changes
• Reviewing and evaluating proposals, conducting studies, developing recommendations, and analyzing new or revised policies
• Programs, work functions, and staff-hour planning methods and techniques to initiate, plan, organize, direct, and manage the functions and employees
• Principles, practices, and policies of Strategic Human Resources, personnel management and administration to provide guidance and leadership in carrying out program operations
• Oral and written communication methods and techniques to provide feedback to all levels of management
• Evaluating subordinate levels of management, providing guidance and direction to subordinate supervisor and staff, and facilitating discussions with internal/external stakeholders
• Leading large organizations, leading projects, establishing and evaluating internal controls in accordance with management assurance frameworks, supporting audits conducted by oversight bodies such as TIGTA and GAO, including audit process, documentation requirements, and formulating responses to inquiries, findings and recommendations

AND You must also meet the following requirement(s):

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.